img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeField
LocationLocationDammam
Join Our Team as a Technical Support Specialist!
At Baker Hughes, we are seeking a Technical Support Specialist for Completions and Wellbore Intervention, who enjoys working in collaborative teams and solving critical issues. Our Oilfield Services division offers intelligent, connected technologies to monitor and enhance energy extraction assets.

Key Responsibilities:
  • Receive and manage customer technical requests on lower completions, including sand control and Inflow Control Devices (ICD).
  • Meet with customers to discuss applications and designs of products and services.
  • Conduct near wellbore simulations to design ICD completions and optimize production modeling.
  • Utilize knowledge of reservoir engineering to communicate production flow dynamics to customers.
  • Work independently and collaboratively to plan and design lower completion jobs.
  • Identify suitable openhole packers and related systems for job planning.
  • Document job performances and lessons learned for continuous improvement.
  • Participate in Incident Investigations, addressing any field incidents related to products and services.
  • Prepare detailed technical reports and proposals.
  • Utilize simulation software like Netool, with additional software knowledge being an asset.
  • Ensure compliance with job cycle management processes.

Qualifications:
  • Bachelor's degree in a relevant field.
  • 5+ years of experience in technical support for lower completions.
  • Design experience with Inflow Control Devices (ICDs) for at least 5 years.
  • Background in reservoir or petroleum engineering.
  • Experience in Saudi Arabia is preferred.

Flexible Working:
This is a shift-based position. We value diverse working methods and will discuss flexible options with you upon application.

Baker Hughes invests in its workforce, offering contemporary work-life balance policies, comprehensive healthcare options, and additional benefits to make working with us both fulfilling and rewarding.

Requirements

  • Open for all nationalities
  • No experience required
Saud

Similar Jobs

Technical Support Specialist

📣 Job AdNew

Baker Hughes

Full-time
Join Our Team!
As a Technical Support Specialist at Baker Hughes, you will play a pivotal role in providing exceptional post-sales support for our customers in the energy sector. Our Oilfield Services team delivers innovative technologies that enhance operational efficiency and reliability in energy extraction.

Your Responsibilities:
  • Manage customer technical requests related to lower completion technologies.
  • Meet with customers to discuss and present applications and designs for products and services.
  • Perform near wellbore simulations and optimize production modeling.
  • Utilize knowledge of reservoir engineering to discuss oil and gas production performance.
  • Work independently and collaboratively to plan and execute openhole segmented lower completion jobs.
  • Identify optimal service tools and systems for job planning.
  • Compile and document lessons learned for continuous improvement.
  • Assist in incident investigations to determine root causes and implement corrective actions.
  • Prepare detailed technical and investigation reports.
  • Ensure compliance with the Manage the Job Cycle (MtJC) process.

Your Qualifications:
  • Bachelor's degree in a relevant field.
  • 5+ years of experience in technical support for lower completions.
  • Experience designing jobs involving Inflow Control Devices (ICDs).
  • Background in reservoir or petroleum engineering.
  • Preferred experience in the Kingdom of Saudi Arabia.

Work Flexibility:
This role offers shift-based patterns with flexible working options.

Baker Hughes values its people and invests in their development and well-being. We offer competitive benefits and prioritize a contemporary work-life balance.

breifcase0-1 years

locationDammam

4 days ago

Customer Complaints Clerk

📣 Job AdNew

ALJABR FINANCE

Full-time
Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
  • Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
  • Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

1 day ago

Sales Specialist

📣 Job AdNew

Doctor's Corner Trading Institution - Medcoat sa

SR 4,000 / Month dotFull-time
Join our team as a Sales Specialist!
At مؤسسة ركن الطبيب التجارية, we are seeking a dedicated and skilled Sales Specialist to develop and implement effective sales policies and strategies. You will be responsible for evaluating sales results, preparing specialized documents and reports while ensuring alignment with our business objectives.

Key Responsibilities:
  • Study and monitor market developments, establish and refine marketing goals, and sales methods.
  • Estimate expected sales volumes and translate objectives into actionable sales plans.
  • Propose sales policies and future promotional programs based on market analysis.
  • Engage with customers to identify issues and track competitors’ sales programs.
  • Evaluate the performance of sales representatives and recommend corrective measures.
  • Prepare and maintain records and reports related to sales in accordance with established policies.

Job Details:
- Working 6 days a week
- Available positions: 1
- Required qualifications: Secondary education

Skills Preferred:
  • Market Research
  • Customer Service
  • Report Preparation & Monitoring
  • Sales Activities
  • Language Proficiency: Arabic (Advanced), English (Advanced), Urdu (Advanced)
Salary is estimated at 4000 SR or more and may be subject to change after the interview and contract signing.

breifcase0-1 years

locationDammam

1 day ago