Technical Support Specialist📣 Job Ad

Join Our Team as a Technical Support Specialist!
At Baker Hughes, we are seeking a Technical Support Specialist for Completions and Wellbore Intervention, who enjoys working in collaborative teams and solving critical issues. Our Oilfield Services division offers intelligent, connected technologies to monitor and enhance energy extraction assets.

Key Responsibilities:

• Receive and manage customer technical requests on lower completions, including sand control and Inflow Control Devices (ICD).
• Meet with customers to discuss applications and designs of products and services.
• Conduct near wellbore simulations to design ICD completions and optimize production modeling.
• Utilize knowledge of reservoir engineering to communicate production flow dynamics to customers.
• Work independently and collaboratively to plan and design lower completion jobs.
• Identify suitable openhole packers and related systems for job planning.
• Document job performances and lessons learned for continuous improvement.
• Participate in Incident Investigations, addressing any field incidents related to products and services.
• Prepare detailed technical reports and proposals.
• Utilize simulation software like Netool, with additional software knowledge being an asset.
• Ensure compliance with job cycle management processes.

Qualifications:

• Bachelor's degree in a relevant field.
• 5+ years of experience in technical support for lower completions.
• Design experience with Inflow Control Devices (ICDs) for at least 5 years.
• Background in reservoir or petroleum engineering.
• Experience in Saudi Arabia is preferred.

Flexible Working:
This is a shift-based position. We value diverse working methods and will discuss flexible options with you upon application.

Baker Hughes invests in its workforce, offering contemporary work-life balance policies, comprehensive healthcare options, and additional benefits to make working with us both fulfilling and rewarding.

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.