Join Diyar United Company as a Senior Technical Support Specialist for Electronic Gates Systems (E-Gates). As an industry leader in IT services, we are looking for a motivated individual to supervise operations and maintenance of Electronic Gates systems in both arrival and departure halls.
Key Duties and Responsibilities:- Supervise the operation and maintenance of E-Gates systems.
- Lead the daily technical support team, assign tasks, and monitor performance.
- Handle critical hardware and software incidents ensuring service restoration within defined SLA timelines.
- Coordinate directly with relevant airport departments.
- Monitor system integration with E-Gates.
- Conduct periodic operational tests (Health Checks) for the gates.
- Supervise system and software updates/upgrades.
- Prepare daily and weekly reports on gate readiness status, fault/failure rates, response times, and operational performance indicators.
- Ensure compliance with cybersecurity procedures and airport safety policies.
- Coordinate during peak times and international flights to ensure a smooth passenger flow.
- Supervise spare parts and maintenance inventory.
- Represent the operating entity in technical meetings with airport management and government authorities.
Required Qualifications:- Bachelor’s degree in Information Technology, Telecommunications Engineering, or a related field.
- Minimum of 2 years of relevant experience.
- Strong team management skills and ability to perform under pressure.
- Proficient in technical and written English.
