ARAMCO Technical Lead

About the Role

Honeywell (KSA) is seeking an ARAMCO Technical Lead to join its team in Dhahran. This full-time position focuses on ensuring customers achieve measurable business outcomes from Honeywell Technology solutions, while simplifying their engagement with the company. The role involves acting as the primary point of contact for customer operational and service-related needs.

Role Context and Purpose

The ARAMCO Technical Lead will coordinate internal teams to streamline customer interactions, preventing the need for customers to engage with multiple Honeywell Technology contacts. This includes managing customer-related interactions across Honeywell Technology systems and functions, with a specific focus on Process Automation. The role is central to driving customer success and strategic initiatives within key KSA accounts.

Key Responsibilities

• Drive key initiatives and strategic programs with major KSA customers.
• Capture customer feedback and translate requirements into internal improvement initiatives.
• Develop and execute customer success strategies to enhance retention and expansion.
• Act as a trusted advisor to customers by understanding their business objectives and aligning Honeywell’s offerings.
• Analyze customer data and feedback to identify opportunities for improvement and growth.
• Collaborate with cross-functional teams to ensure seamless onboarding and implementation processes.
• Lead and manage programs to ensure successful execution and delivery.
• Define project scope, objectives, and deliverables.
• Develop and implement project plans, including timelines, budgets, and resource allocation.
• Monitor project progress and ensure adherence to timelines and budgets.
• Coordinate and communicate with stakeholders to provide project updates and address concerns.
• Drive continuous improvement initiatives to enhance project management processes and practices.

Qualifications and Experience

• A minimum of 10 years of experience in a relevant technical or leadership role.
• Demonstrated ability to manage complex customer relationships and drive strategic programs.
• Experience in project management, including defining scope, managing budgets, and allocating resources.
• Strong analytical skills to interpret customer data and feedback.
• Proven capability to collaborate effectively with cross-functional teams.

Work Environment

This is a full-time position based in Dhahran, Saudi Arabia, requiring direct engagement with key customers, particularly ARAMCO. The role operates within a dynamic environment focused on delivering technology solutions and ensuring customer success.

Application Process

Candidates meeting the specified qualifications are encouraged to apply. The salary for this position will be discussed during the interview process.