Customer Complaints Clerk📣 Job Ad

in Riyadh Specialized Medical Center

22 days ago

	Salary	4,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Hail

We at the Riyadh Specialized Medical Center are looking for a professional customer service specialist to join our team. You will be responsible for improving system quality and ensuring customer satisfaction. If you have the ability to develop customer service programs and measure their performance, we welcome you to apply.

Responsibilities:

Setting and defining performance and quality indicators in customer service, and participating in updating customer service procedures.
Developing innovative programs to achieve quality and meet customer needs.
Analyzing information to identify strengths and weaknesses in customer service systems.
Preparing documentation and reports related to service and providing recommendations to relevant departments.

Qualifications:

Bachelor's degree in a related field such as public relations or customer service management.
Certifications such as Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE).
Advanced customer service skills, quality assurance, and customer experience management.

Required Languages:

Arabic: Advanced
English: Advanced
Turkish, Indonesian, and Urdu: Advanced (preferred).

If you are interested in applying, please send your CV to the Riyadh Specialized Medical Center.

Requirements

Open for all nationalities
No experience required

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West Aja Recruitment Office

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Full-time

Join our team as a Customer Service Specialist!
We at West Aja Recruitment Office are looking for a creative Customer Service Specialist to join our team. Their main responsibility will be to establish and set performance indicators and standards in customer service.

Responsibilities:

Conduct specialized studies and analyses to determine performance and quality indicators.
Update customer service procedures and guidelines to ensure efficiency and ease of communication.
Develop innovative programs to improve the quality of customer service.
Analyze information to identify strengths and weaknesses in current systems and provide recommendations.
Prepare specialized documents and reports in the field of customer service.

Requirements:

Bachelor's degree in (Advertising and Marketing Communication, Public Relations, Customer Service, Executive Secretarial)
Technical certifications like MCSE, MOS, CCNA.
Advanced proficiency in Arabic and English.
Experience in quality assurance and customer service.

Benefits: Work six days a week, a supportive and creative team.

0-1 years