Job Description: A customer service specialist is responsible for establishing and defining performance and quality indicators in customer service, as well as participating in the development of programs aimed at improving the quality of customer service systems and raising the level of customer satisfaction.
Main Tasks:- Conduct specialized studies and analyses to identify strengths and weaknesses in customer services.
- Update procedures and manuals for customer service and coordinate responses to their inquiries.
- Develop programs and initiatives to ensure high-quality service expectations.
- Analyze customer satisfaction data and make appropriate recommendations for improving services.
Qualifications: Bachelor's degree in Business Administration.
Required Skills:- Communication Principles - Advanced Level
- English Language - Beginner Level
4,000 / Month
Full-time
