Career Opportunities: Service Associate Concierge📣 Job Ad

About Shangri-La Hotel, Jeddah

Shangri-La Hotel, Jeddah is situated on the new Jeddah Waterfront along the Red Sea. The hotel features floor-to-ceiling windows and interiors that reflect the surrounding sea and beaches. It offers a dedicated Kids Club and supervised play area, alongside various dining concepts.

The Role of Service Associate - Concierge

The Service Associate - Concierge is responsible for providing guest services and assisting guests with their luggage and other items. This full-time position is based in Jeddah and requires 0-1 years of experience.

Key Responsibilities

• Build relationships with guests to foster loyalty.
• Assist guests with airline reservations/confirmations, message handling, transportation arrangements, city tours, and restaurant reservations.
• Ensure all guest interactions are handled professionally and with care, adhering to hotel policies and procedures.
• Maintain proper records for all guest deliveries.
• Uphold all quality standards and procedures from guest pre-arrival, arrival, in-house stay, to departure.
• Coordinate and ensure timely deliveries and collections of guests’ luggage.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to provide guest services and assist with luggage and other items.
• Adherence to hotel policies and procedures.

Work Environment and Benefits

Shangri-La Hotel offers a workplace that supports personal growth and professional development. The company provides structured learning pathways and opportunities for advancing professional and leadership skills. Benefits include competitive compensation, recognition programs, and colleague stay/travel perks. The teams promote inclusion, respect diversity, and aim to foster a secure environment.

Application Information

This full-time position offers a competitive salary, which will be disclosed during the application process. Candidates interested in joining the team in Jeddah are encouraged to apply.