Customer Complaints Clerk📣 Job Ad

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join Our Team as a Senior Compliance Officer!
We are looking for a dedicated Senior Compliance Officer to join one of our renowned client's teams in Jeddah. If you have a keen eye for regulatory compliance, governance, and corporate policies, this role is for you!

Key Responsibilities:

• Ensure proper execution of directors’ appointments in collaboration with the governance department, in line with CMA regulations, Saudi Corporate Companies Law, and Articles of Association.
• Develop and implement company policies and compliance regulations.
• Oversee business operations, ensuring adherence to policies, investments, and procedures.
• Monitor and enforce control systems to prevent violations of legal rules and internal policies.
• Conduct periodic audits to ensure compliance with legal and regulatory frameworks.
• Collaborate with Corporate Counsel, HR, and Audit departments for regulatory enforcement.
• Stay updated on regulatory developments and evolving compliance best practices.
• Prepare compliance reports for executive management and external regulatory bodies.
• Maintain accurate compliance records while adhering to all organizational policies.

Requirements:

• Bachelor’s degree in Law or a relevant field from an accredited university.
• Strong experience dealing with MOC (Ministry of Commerce) and MOL (Ministry of Labor).
• Proven expertise in drafting, reviewing, and editing agreements and contracts.
• General awareness of quality and environmental aspects.

Location: Jeddah, Saudi Arabia