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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join our team as a Customer Service Specialist at Saad Makin Company!
We are looking for a talented professional who believes in the importance of providing high-quality customer service. In this role, you will have the opportunity to set and define performance indicators and quality standards in customer services, as well as participate in developing effective procedures to ensure customer satisfaction.

Main responsibilities:
  • Conducting studies and analyses to ensure quality performance in customer services.
  • Developing innovative programs that meet customer needs and exceed their expectations.
  • Analyzing customer satisfaction data to identify strengths and weaknesses.
  • Preparing documents and reports related to customer service.

Required qualifications: You should hold a bachelor's degree in one of the following disciplines:
  • Advertising and Marketing Communication
  • Public Relations
  • Customer Service
  • Executive Secretarial

Certifications: Microsoft Office Specialist (MOS) certification is preferred.

Skills:
  • Customer service
  • Quality assurance
  • After-sales management
  • Report preparation
  • Analyzing customer feedback
  • Taking responsibility
  • Managing customer experience

Requirements

  • Open for all nationalities
  • No experience required
Saud

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Full-time
Join Al-Futtaim Group as a Customer Service Associate!
Established in the 1930s, Al-Futtaim Group has evolved into one of the most diversified and progressive businesses in the region. We pride ourselves on our commitment to customer experience and teamwork, while partnering with over 200 respected brands.

Overview of the Role:
The Customer Service Associate is pivotal in driving sales and ensuring a delightful customer experience. You will take on various responsibilities as directed by store management.

What You Will Do:
  • Sales & Customer Service:
    • Engage with customers to meet and exceed weekly sales targets.
    • Welcome customers warmly and assist with product information.
    • Enhance the shopping experience by suggesting additional products.
    • Maintain cleanliness and organization in fitting rooms and cash wrap area.
    • Thank customers sincerely and invite them back.
  • Store Standards & Housekeeping:
    • Keep the store environment clean and organized.
    • Adhere to M&S policies and procedures.
    • Assist with merchandise presentation and participate in store functions.
  • Operations & Inventory Management:
    • Participate in inventory management and stock levels maintenance.
    • Follow stock loss prevention measures and handle cash operations.
  • People & Teamwork:
    • Collaborate with peers and management to achieve store objectives.
    • Exhibit team spirit and maintain a positive attitude toward the brand.
    • Flexibly adapt scheduling based on business needs.
  • Compliance & Safety:
    • Follow all company policies and maintain a safe work environment.
    • Be physically fit for standing and handling merchandise.

Minimum Qualifications & Knowledge:
High School Degree

Minimum Experience:
12 years of retail sales experience

Job-Specific Skills:
  • Strong verbal communication skills
  • Ability to lift stock as required
  • Ability to stand for a minimum of 8 hours

Behavioral Competencies:
  • Eye for fashion trends
  • Friendly and engaging personality
  • Team-oriented and cooperative

We look forward to your application!

breifcase0-1 years

locationJeddah

15 days ago