Key B G Account Coordinator

About the Key B2G Account Coordinator Role

Petromin Corporation is seeking a Key B2G Account Coordinator to join our team in Jeddah, Makkah, Saudi Arabia. This is a full-time position suitable for candidates with 0-1 years of experience who are detail-oriented and focused on client coordination within our B2G portfolio.

Role Overview and Context

The Key B2G Account Coordinator ensures seamless daily operations for NTSC’s B2G Fleet Maintenance & Mobility projects. This role serves as the primary operational interface between NTSC, Petromin station teams, and B2G clients or their focal persons. The coordinator is responsible for maintaining service continuity, ensuring compliance with contractual obligations, and facilitating the timely resolution of operational and financial issues. The position supports fleet updates, Point of Sale (POS) readiness, and client communication to uphold high service reliability across B2G accounts.

Key Operational Responsibilities

• Coordinate all daily operational activities for assigned B2G client(s), including maintenance, repairs, and service-related requirements.
• Serve as the primary point of contact for B2G clients on all operational and financial matters.
• Ensure full adherence to Petromin Corporate CRA policies and internal governance protocols.
• Support fleet-related updates across POS systems deployed at Petromin service stations.
• Drive cross-functional coordination to ensure service adherence, operational continuity, and timely delivery.
• Manage incident handling by coordinating with Petromin station teams and escalating issues to management promptly.
• Maintain strong client relationships through proactive communication, timely updates, and effective issue resolution.

Financial and Process Support

• Assist in pricing activities and ensure compliance with all Service Level Agreement (SLA) commitments.
• Work closely with the Finance department to support reconciliation activities and ensure timely invoicing uploads.
• Support Key Account Managers in collection follow-ups and financial closure activities.
• Identify operational gaps and recommend improvements to strengthen service reliability and client satisfaction.

Qualifications and Experience

• 0-1 years of experience in a client coordination or operational support role.
• Demonstrated ability to manage daily operations with a detail-oriented approach.

Work Setting

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, contributing to the operational success of Petromin Corporation's B2G services.