Quality Specialist📣 Job Ad

Join Otis Elevator Co. as a Quality Specialist - Trainee!

At Otis, the world's leading elevator and escalator manufacturing company, we provide exceptional services that move people every day. With a legacy of innovation and safety, we are looking for a dedicated Quality Specialist to join our team in Jeddah, Saudi Arabia.

Core Responsibilities:

• Develop, apply, and maintain quality evaluation and control systems for major projects.
• Act as the primary quality assurance resource, driving problem identification and resolution.
• Review and approve quality requirements ensuring contract compliance.
• Design and implement testing methods and process improvements.
• Conduct root cause analysis and recommend corrective actions.
• Participate in internal and external quality audits, and update safety policies as necessary.

Minimum Qualifications:

• Bachelor’s degree in Engineering or Business Administration.
• Minimum of 3 years of relevant experience in engineering operations.
• Fluent in English, with Arabic being preferred.
• Professional certifications such as Certified Quality Engineer (CQE) are preferred.

If you are passionate about quality and want to make a significant impact in the vertical transportation industry, we encourage you to apply today!

Join our team as a Quality Specialist!
In this role, you will play a crucial part in ensuring the highest level of customer satisfaction. Your main responsibilities will include monitoring and evaluating customer interactions and providing insightful feedback to enhance our customer experience offerings.

Key Responsibilities:

• Monitor and evaluate customer interactions to ensure adherence to quality standards.
• Provide feedback and coaching to the customer experience team to improve performance.
• Analyze customer feedback and identify areas for improvement.
• Develop and implement quality assurance processes and procedures.
• Collaborate with cross-functional teams to drive continuous improvement in customer experience.

Requirements:

• Bachelor's degree in a relevant field.
• COPC, HPMT (High Performance Management Techniques) certificate preferred.
• TOT (Training of Trainers) certificate.
• Excellent verbal and written communication skills in Arabic and English.
• Strong attention to detail and analytical thinking.
• Ability to work in a fast-paced and dynamic environment.
• Experience in customer service or call center operations.
• Knowledge of quality assurance principles and practices.

Join our team as a Quality Specialist!
In this role, you will play a crucial part in ensuring the highest level of customer satisfaction. Your main responsibilities will include monitoring and evaluating customer interactions and providing insightful feedback to enhance our customer experience offerings.

Key Responsibilities:

• Monitor and evaluate customer interactions to ensure adherence to quality standards.
• Provide feedback and coaching to the customer experience team to improve performance.
• Analyze customer feedback and identify areas for improvement.
• Develop and implement quality assurance processes and procedures.
• Collaborate with cross-functional teams to drive continuous improvement in customer experience.

Requirements:

• Bachelor's degree in a relevant field.
• COPC, HPMT (High Performance Management Techniques) certificate preferred.
• TOT (Training of Trainers) certificate.
• Excellent verbal and written communication skills in Arabic and English.
• Strong attention to detail and analytical thinking.
• Ability to work in a fast-paced and dynamic environment.
• Experience in customer service or call center operations.
• Knowledge of quality assurance principles and practices.