Customs Clearance Associate

About Shipa (Agility)

Shipa Delivery, a part of Agility, operates an online platform designed to streamline parcel delivery for businesses and consumers across the GCC. The platform offers a range of services including on-demand, same-day, next-day, and cross-border deliveries, with package collection available within one hour. Shipa Delivery's technology stack provides real-time GPS tracking and integrated solutions for last-mile logistics and automated delivery management.

The Role: Customs Clearance Associate

Shipa (Agility) is seeking a Customs Clearance Associate to join the team in Medina, Al Madinah Province. This full-time role requires 2-5 years of experience and focuses on managing customs documentation and compliance for international shipments. The associate will coordinate with customs authorities, carriers, and other relevant parties to ensure timely clearance of goods, minimize delays, and ensure all necessary paperwork is accurately completed. Staying updated on customs regulations and trade laws is essential to maintain compliance with local and international trade rules.

Key Responsibilities

• Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, and certificates of origin.
• Ensure compliance with all applicable customs laws, regulations, trade agreements, and company policies.
• Submit customs declarations to authorities and facilitate timely clearance of goods to prevent delays or fines.
• Act as the primary point of contact between customs authorities, shipping companies, and the company to resolve any customs issues.
• Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and cost minimization.
• Maintain accurate and up-to-date records of all customs documents and transactions.
• Address and resolve issues or delays related to customs clearance, collaborating with customs brokers or third-party service providers as needed.
• Provide guidance to internal teams or clients regarding import/export regulations, goods classification, and documentation requirements.
• Identify potential risks in the customs clearance process, such as non-compliance or delays, and implement proactive mitigation measures.

Qualifications and Experience

• Bachelor’s degree, preferably in logistics and supply chain management.
• Minimum of 4 years of experience in Customs Clearance or Cross Border operations.
• Experience in or exposure to logistics and e-commerce is preferred.

Required Skills and Attributes

• Strong interpersonal skills and a collaborative team player.
• Ability to perform effectively under pressure in a fast-paced and professional environment.
• Strong analytical and technical skills.
• Knowledge of strategic planning.
• Flexibility and willingness to undertake physical work and rotational shifts.

Work Culture

Shipa values versatile and self-driven candidates who are focused on customer engagement and contribute to continuous improvement. The company culture emphasizes speed and care in all operations.