Customs Clearance Associate ( National) (Damam)

About Shipa and the Role

Shipa is an online platform that facilitates parcel delivery within the GCC, connecting users with a network of delivery assets and services. The company offers on-demand, same-day, next-day, and cross-border delivery options, supported by technology for real-time parcel tracking and automated delivery management. Shipa is seeking a full-time Customs Clearance Associate to join its team in Dammam, Eastern, Saudi Arabia. This role is crucial for managing customs documentation and compliance for international shipments.

Role Summary

The Customs Clearance Associate is responsible for overseeing customs documentation and compliance processes for international shipments. This position involves coordinating with customs authorities, carriers, and other relevant parties to ensure the timely clearance of goods, minimize delays, and ensure all necessary paperwork is accurately completed. The associate will also monitor customs regulations and trade laws to maintain compliance with local and international trade rules.

Key Responsibilities

• Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, and certificates of origin.
• Ensure compliance with all applicable customs laws, regulations, trade agreements, and company policies.
• Submit customs declarations to authorities and facilitate timely clearance of goods to prevent delays or fines.
• Serve as the primary contact between customs authorities, shipping companies, and the company to resolve customs issues.
• Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and cost efficiency.
• Maintain accurate and up-to-date records of all customs documents and transactions.
• Address and resolve issues or delays related to customs clearance, collaborating with customs brokers or third-party providers as needed.
• Provide guidance to internal teams or clients on import/export regulations, goods classification, and documentation requirements.
• Identify potential risks in the customs clearance process, such as non-compliance or delays, and implement proactive mitigation measures.

Qualifications and Experience

• Bachelor's degree, preferably in logistics and supply chain management.
• Minimum of 4 years of experience in Customs Clearance or Cross Border operations.
• Experience in or exposure to logistics and e-commerce is preferred.

Required Skills and Proficiencies

• Strong interpersonal skills and a collaborative team player.
• Ability to perform effectively under pressure in a fast-paced and professional environment.
• Strong analytical and technical skills.
• Knowledge of strategic planning principles.
• Flexibility and willingness to undertake physical work and rotational shifts.

Work Environment

The role is based in Dammam, Eastern, Saudi Arabia, and operates within a culture that values speed and care. Candidates should be self-driven and focused on customer engagement, contributing to continuous improvement within the organization.