Customs Clearance Associate

About Shipa (Agility)

Shipa Delivery is an online platform that facilitates parcel delivery within the GCC for businesses and consumers. The platform connects users with a network of delivery assets and services through mobile applications and online business dashboards. Shipa Delivery offers services including one-hour package collection, on-demand, same-day, next-day, and cross-border delivery. Its technology provides real-time parcel tracking via GPS and integrated solutions for last-mile logistics and automated delivery management for businesses.

Role Summary

Shipa (Agility) is seeking a Customs Clearance Associate to join its team in Dammam, Eastern Province. This full-time role requires 2-5 years of experience and focuses on managing customs documentation and compliance for international shipments. The associate will coordinate with customs authorities, carriers, and other relevant parties to ensure timely clearance of goods, minimize delays, and ensure all necessary paperwork is completed accurately. The role also involves staying informed on customs regulations and trade laws to maintain compliance with local and international trade rules.

Key Responsibilities

• Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, and certificates of origin.
• Ensure compliance with all applicable customs laws, regulations, trade agreements, and company policies.
• Submit customs declarations to authorities and facilitate timely clearance of goods to prevent delays or fines.
• Act as the primary point of contact between customs authorities, shipping companies, and the company to resolve customs issues or discrepancies.
• Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and cost minimization.
• Maintain accurate and up-to-date records of all customs documents and transactions.
• Address and resolve issues or delays related to customs clearance, collaborating with customs brokers or third-party service providers as needed.
• Provide guidance to internal teams or clients regarding import/export regulations, goods classification, and documentation requirements.
• Identify potential risks in the customs clearance process, such as non-compliance or delays, and implement proactive mitigation measures.

Candidate Profile

The ideal candidate for this role is versatile and self-driven, demonstrating a strong focus on customer engagement. They should be committed to continuous improvement and contribute to the evolution of daily operations. A culture of speed and care is central to the company's values.

Required Experience

• Minimum 4 years of experience in customs clearance or a related field.