Service Management Specialist Jobs in Riyadh

• Prepare and submit weekly operations and development reports to senior management, ensuring accuracy and timeliness.
• Oversee the Employee of the Week recognition program by reviewing customer feedback and collaborating with the Internal Communications team.
• Manage team schedules and coordinate closely with the Workforce Management (WFM) team.
• Monitor team performance against quality scores and KPIs, driving continuous improvement.
• Attend Extensya meetings, tracking work progress and addressing open issues.
• Work with WFM on forecasting and staffing to maintain optimal coverage.
• Collaborate with Training and Quality teams to enhance team performance and service standards.
• Address staffing gaps through efficient replacement management.
• Ensure timely processing of financial transactions submitted by the team.
• Coordinate with the Marketing team regarding campaigns and promotional updates affecting customer service.
• Act as a primary contact with various internal teams including Operations Excellence, Quality, and Driver Care.
• Lead, coach, and develop supervisors and staff, fostering a culture of high performance.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of customer service experience with at least 2 years in a managerial role.
• Experience in the food-tech, e-commerce, or delivery-app sectors is preferred.
• Strong leadership skills and an ability to motivate teams.
• Data-driven mindset experience in tracking KPIs and operational reports.
• Excellent communication skills in both Arabic and English.

• Model Application Analysis and Diagnosis: Analyze LLM performance in inference, generation, and moderation, and replicate customer-reported bad cases.
• Model Optimization and Tuning Support: Provide optimization suggestions like Prompt Engineering and Finetuning; collaborate with internal teams on model tuning, especially for Arabic processing.
• Front-line Technical Support and Consulting: Provide professional technical support on MaaS platform usage, model selection, API calling, and cost optimization.
• Performance and Cost Monitoring: Monitor key performance indicators (such as TPM, TTFT, success rate) and provide cost-effective model combination strategies.
• Cross-Cultural Communication and Collaboration: Utilize language advantages to accurately understand customer needs in Arabic scenarios, ensuring lossless communication.

• LLM-related project experience (such as model evaluation, development, optimization, or technical support); experience in MaaS platforms or large AI companies is preferred.
• Deep understanding of underlying LLM logic (Transformer, Tokenization, inference processes); experience in Prompt Engineering; familiar with model evaluation metrics and knowing deep learning on mainstream frameworks (TensorFlow, PyTorch).
• Language: Mandarin: Native speaker level, used for highly efficient internal team collaboration. English: Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents. Proficient in Arabic reading and writing, capable of processing and analyzing Arabic language.
• On-site resident support at customer site; short-term business travel may be required.
• Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
• Respect and understand local Saudi laws, regulations, business culture, and social customs.
• Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.

• Developing and managing office infrastructure and administrative systems.
• Overseeing local legislative compliance and operational management.
• Providing high-level administrative support to Partners.

• Manage office operations, supplier relationships, and service contracts.
• Support P&C activities including recruitment and onboarding.
• Monitor office budgets and operational efficiency.

• Excellent communication skills.
• Strong organizational abilities and attention to detail.
• A proactive, professional, and client-focused approach.

• Manage daily boutique operations and customer service
• Handle WhatsApp orders and client communication professionally
• Coordinate with delivery drivers and suppliers for smooth order fulfillment
• Follow up with customers and manage special floral requests
• Oversee inventory, flower stock, and boutique supplies
• Monitor sales, invoices, and daily cash handling
• Ensure boutique presentation and service quality standards
• Support social media coordination and promotional activities

• Manage senior management schedules, including appointments, meetings, and travel arrangements.
• Coordinate internal and external communications on behalf of management.
• Prepare and review reports, presentations, and administrative documents.
• Supervise daily administrative operations to ensure smooth workflow.
• Act as the main point of contact for management office matters.
• Maintain confidentiality and handle sensitive information professionally.
• Coordinate meetings, events, and related logistical arrangements.
• Support in improving office procedures and administrative processes.

• Bachelor’s degree or equivalent qualification.
• Previous experience in Office Management or Administrative roles.
• Strong communication skills in both Arabic and English.
• Excellent organizational and time management skills.
• Ability to handle confidential information with professionalism.
• Proficiency in Microsoft Office applications.

• Oversee daily hospitality operations to ensure a premium experience for tenants, clients, and visitors.
• Manage reception teams and the Customer Service and VIP Relations Department.
• Develop and implement hospitality standards, procedures, and service policies.
• Professionally handle inquiries, complaints, and requests from clients and tenants.
• Coordinate events, meetings, VIP visits, and project opening ceremonies.
• Monitor cleanliness standards and the quality of facilities.
• Collaborate with maintenance, security, leasing, and property management to ensure excellence.
• Supervise hospitality vendors to ensure high-quality performance.
• Prepare operational reports and analyze customer feedback to improve services.
• Manage hospitality budgets and control inventory.
• Train employees to maintain high service quality and ensure compliance with health and safety procedures.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 7–10 years of experience in hospitality or serviced residential operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Professional appearance and strong customer-service mindset.
• Ability to handle VIP clients efficiently.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Manage and oversee all hotel operations during the night shift
• Ensure exceptional guest experience and handle any issues or complaints promptly
• Supervise Front Office, Housekeeping, Security, and other departments on duty
• Review and oversee night audit processes and financial reporting
• Ensure compliance with safety, security, and emergency procedures
• Act as the Manager on Duty during overnight hours
• Coordinate with department heads for seamless shift handovers
• Maintain and enforce brand standards at all times

• Previous experience in a similar role or as Night Manager within a luxury hotel environment
• Strong leadership and problem-solving skills
• Excellent communication and interpersonal abilities
• Solid understanding of hotel operations and night audit procedures
• Ability to work independently and make sound decisions under pressure
• Proficiency in PMS systems
• Fluency in English; additional languages are an advantage

• Opportunity to be part of a world-class luxury hospitality brand
• Career development and growth opportunities
• Competitive salary and benefits
• Accommodation and transportation provided by the hotel
• 30 days annual leave
• Unique experience working at the Red Sea Project

• Oversee day-to-day restaurant operations, ensuring smooth service and guest satisfaction.
• Lead, train, and inspire front-of-house and back-of-house teams.
• Maintain high standards of food quality, presentation, hygiene, and service.
• Handle guest feedback professionally and resolve issues promptly.
• Monitor inventory, manage costs, and control P&L performance.
• Drive sales through up-selling, customer engagement, and local marketing initiatives.
• Ensure compliance with company standards, health & safety, and UAE regulations.
• Work closely with the culinary team to align service delivery with menu and concept.
• Manage staff scheduling, performance reviews, and development plans.

• Minimum 3–5 years of experience as a Restaurant Manager/Assistant Restaurant Manager in upper-casual/fine dining environments.
• Fluency in English required.
• Strong leadership, interpersonal, and communication skills.
• Hands-on knowledge of restaurant financials, cost control, and team management.
• Experience in the UAE is preferred.
• Positive attitude, guest-centric mindset, and attention to detail.

• Prepare and present high-quality staff food within company guidelines.
• Maintain cleanliness of work areas to prevent cross-contamination.
• Ensure all mis-en-place is ready for menus.
• Communicate effectively with other departments to maintain good working relationships.
• Report maintenance, hygiene, and hazard issues promptly.
• Comply with security and safety regulations, as well as food safety legislation.
• Be environmentally aware in all food service operations.

• NVQ Level 1 or equivalent.
• Positive attitude and good communication skills.
• Able to work under pressure, both independently and in teams.

• NVQ Level 2 or similar qualifications.
• Previous kitchen experience in a similar role.
• Intermediate Basic Food Hygiene certification.