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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join Baheej as a Sales & Reservation Officer!
Baheej is a destination management company dedicated to curating unforgettable experiences in Saudi Arabia. We offer innovative experiences that blend thrill, learning, and enjoyment, aiming to revolutionize the travel industry.

Key Responsibilities:
  • Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.
  • Respond promptly to reservation requests via phone, email, and online booking systems.
  • Provide accurate and detailed information about tour packages, itineraries, and pricing.
  • Maintain and update the reservation system with current availability, bookings, and client details.
  • Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.
  • Process payments, issue invoices, and manage financial transactions related to bookings.
  • Resolve any booking issues or discrepancies in a timely and professional manner.
  • Keep clients informed about any changes or updates to their reservations.
  • Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.
  • Collect and analyse customer feedback to identify areas for improvement in the reservation process.
  • Assist in developing promotional offers and marketing strategies to boost tour bookings.
  • Stay updated on company policies, industry trends, and new tour offerings.

Requirements:
  • Bachelor’s degree in tourism, hospitality, business administration, or a related field.
  • Minimum of 2 years of experience in a reservations or customer service role, preferably in the tourism industry.
  • Proficient in reservation software and MS Office applications.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in data entry and financial transactions.
  • Ability to work flexible hours, including weekends and holidays.
  • Customer-focused attitude with a proactive approach to problem-solving.
  • Fluency in English and Arabic; additional languages are a plus.

Requirements

  • Males only
  • For Saudis Only
  • Requires 0-1 Year experience
Saud
Baheej

About Baheej


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