Customer Complaints Clerk📣 Job Ad

Join Our Café Team as a Customer Service Representative!
We are seeking a friendly, enthusiastic, and reliable Customer Service Representative to join our café team. In this role, you will provide excellent service to our customers, ensuring a welcoming atmosphere while supporting the daily operations of the café.

Key Responsibilities:

• Greet customers warmly as they enter the café and provide assistance as needed.
• Ensure that orders are prepared accurately and promptly.
• Address customer inquiries, resolve complaints, and offer solutions to enhance the customer experience.
• Maintain a clean and organized work area, including dining areas and service counters.
• Handle customer transactions, including cash and card payments, accurately.
• Promote the café’s menu items, specials, and loyalty programs.
• Assist in restocking inventory and maintaining stock levels.
• Collaborate with team members to ensure smooth café operations and efficient service.
• Uphold health and safety standards, ensuring the café meets hygiene regulations.
• Assist with setting up and cleaning the café before and after service.

Qualifications:

• Previous customer service experience, preferably in a café or food service setting.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for coffee, food, and creating a positive customer experience.

Preferred Skills:

• Barista experience or familiarity with coffee-making equipment.
• Knowledge of café menus and food preparation processes.
• Ability to handle multiple tasks simultaneously.

This is a full-time, contract position for a length of 12 months with a pay starting from ﷼400000 per month.

Job Title: Customer Service Specialist

Job Description: Your role in this position involves setting and defining performance and quality indicators in customer service. You will participate in updating customer service procedures and guidelines, and developing programs to achieve high quality and professionalism. You need to identify the strengths and weaknesses in the current systems and prepare documents and reports related to customer service.

Main Responsibilities and Tasks:

• Conduct studies and analyses to define key performance indicators.
• Update customer service procedures and guidelines and coordinate with various departments.
• Develop innovative programs to ensure customer expectations are met.
• Analyze information to improve service quality.
• Prepare documents and reports and provide appropriate recommendations.

Skills: Use of computer applications.

About the Job
Join Raffles Hotels & Resorts as a Director of Marketing & Communications, where you will be responsible for the development, implementation, execution, and budget control of the hotel’s annual marketing and communications strategy. You will oversee all matters relating to the marketing and communications plan including media relations, digital marketing, consumer relationship management, social media, advertising, brand identity, and collateral production, ensuring fully integrated campaigns.

Qualifications
We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a “passion for perfection” and work in a dynamic environment. The ideal candidate should possess:

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• 710 years of experience in marketing roles, preferably in the luxury hospitality industry.
• Proven track record of successful marketing campaigns that led to increased revenue and profitability.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and strategic thinking abilities.
• Extensive knowledge of digital marketing, social media, and CRM tools.
• Experience in managing and mentoring a team of marketing professionals.
• Creative thinking and ability to think outside the box.
• Ability to effectively manage budgets and resources.
• Knowledge of market trends and effective competitive analysis.