Customer Complaints Clerk📣 Job Ad

Join Our Café Team as a Customer Service Representative!
We are seeking a friendly, enthusiastic, and reliable Customer Service Representative to join our café team. In this role, you will provide excellent service to our customers, ensuring a welcoming atmosphere while supporting the daily operations of the café.

Key Responsibilities:

• Greet customers warmly as they enter the café and provide assistance as needed.
• Ensure that orders are prepared accurately and promptly.
• Address customer inquiries, resolve complaints, and offer solutions to enhance the customer experience.
• Maintain a clean and organized work area, including dining areas and service counters.
• Handle customer transactions, including cash and card payments, accurately.
• Promote the café’s menu items, specials, and loyalty programs.
• Assist in restocking inventory and maintaining stock levels.
• Collaborate with team members to ensure smooth café operations and efficient service.
• Uphold health and safety standards, ensuring the café meets hygiene regulations.
• Assist with setting up and cleaning the café before and after service.

Qualifications:

• Previous customer service experience, preferably in a café or food service setting.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for coffee, food, and creating a positive customer experience.

Preferred Skills:

• Barista experience or familiarity with coffee-making equipment.
• Knowledge of café menus and food preparation processes.
• Ability to handle multiple tasks simultaneously.

This is a full-time, contract position for a length of 12 months with a pay starting from ﷼400000 per month.

Job Title: Customer Service Specialist

Job Description: Your role in this position involves setting and defining performance and quality indicators in customer service. You will participate in updating customer service procedures and guidelines, and developing programs to achieve high quality and professionalism. You need to identify the strengths and weaknesses in the current systems and prepare documents and reports related to customer service.

Main Responsibilities and Tasks:

• Conduct studies and analyses to define key performance indicators.
• Update customer service procedures and guidelines and coordinate with various departments.
• Develop innovative programs to ensure customer expectations are met.
• Analyze information to improve service quality.
• Prepare documents and reports and provide appropriate recommendations.

Skills: Use of computer applications.

Job Title: Customer Service Specialist

Job Description: Participate in setting and defining performance and quality indicators in customer service. Responsibilities include participating in the development of programs to enhance the quality and professionalism of customer service systems, and identifying strengths and weaknesses in those systems. It also includes preparing documents and reports related to customer service.

Main Tasks:

• Conducting studies and analyzing data to identify performance indicators.
• Developing and renewing customer service procedures and coordinating with relevant departments.
• Analyzing information to ensure continuous improvement in the quality of services provided.
• Preparing specialized documents and reports and presenting recommendations to address weaknesses.