Customer Complaints Clerk📣 Job Ad

Join Our Café Team as a Customer Service Representative!
We are seeking a friendly, enthusiastic, and reliable Customer Service Representative to join our café team. In this role, you will provide excellent service to our customers, ensuring a welcoming atmosphere while supporting the daily operations of the café.

Key Responsibilities:

• Greet customers warmly as they enter the café and provide assistance as needed.
• Ensure that orders are prepared accurately and promptly.
• Address customer inquiries, resolve complaints, and offer solutions to enhance the customer experience.
• Maintain a clean and organized work area, including dining areas and service counters.
• Handle customer transactions, including cash and card payments, accurately.
• Promote the café’s menu items, specials, and loyalty programs.
• Assist in restocking inventory and maintaining stock levels.
• Collaborate with team members to ensure smooth café operations and efficient service.
• Uphold health and safety standards, ensuring the café meets hygiene regulations.
• Assist with setting up and cleaning the café before and after service.

Qualifications:

• Previous customer service experience, preferably in a café or food service setting.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for coffee, food, and creating a positive customer experience.

Preferred Skills:

• Barista experience or familiarity with coffee-making equipment.
• Knowledge of café menus and food preparation processes.
• Ability to handle multiple tasks simultaneously.

This is a full-time, contract position for a length of 12 months with a pay starting from ﷼400000 per month.