Customer Complaints Clerk📣 Job Ad
in Db Schenker
1 day ago
1 day agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Makkah |
Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
Key Responsibilities:
Qualifications:
Benefits:
To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
Key Responsibilities:
- Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
- Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
- Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
- Coordinate customs clearance activities with the Customs Department or Customs Broker.
- Handle delivery order release and completion of turnover and self-pick-up leg.
- Ensure customers are invoiced for all shipment-related charges.
- Provide routing instructions to origins based on the shipping instructions received.
- Ensure valid quotation for Consignee is in place.
- Follow up on credit issues with the finance team.
- Responsible for Customs Clearance charges, duty, and tax payment.
- Create customs related income reserves and cost accruals in TMS (TANGO).
- Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
- Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
- Ensure on-time invoicing within corporate guidelines.
Qualifications:
- Graduate of any field.
- Preferably has experience in the same field.
- Effective and professional communication skills (both in English and local language).
- Decision-making and problem-solving skills.
- Ability to prioritize and manage time.
- Attention to detail and accuracy.
- Must work well within a team.
Benefits:
- Continual training and development opportunities.
- Work-life balance with vacation and leave policies.
- Comprehensive support through an Employee Assistance Program.
To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.
Requirements
- Requires 0-1 Year experience
