Customer Complaints Clerk📣 Job Ad

Join Bedinroom as a Front Office Supervisor!
Bedinroom is a Saudi startup specializing in the electronic marketing of hotel services and providing professional services to facilitate hotel room and apartment bookings across the Kingdom, offering the best deals and prices all year round.

Responsibilities:

• Develop and implement policies and procedures for front office operations to ensure exceptional guest service.
• Supervise reception staff, ensuring adherence to operational procedures and service standards.
• Organize and oversee the team's shift schedule to maintain outstanding service, even during peak times.
• Manage guest complaints skillfully and professionally, ensuring all guest needs and expectations are met.
• Coordinate with other departments to meet diverse guest requirements efficiently.
• Analyze guest feedback to identify areas for improvement in service quality.
• Participate in developing quality control procedures for front office operations.
• Ensure adequate training and development for all team members to promote a positive work environment.
• Oversee booking availability and manage requests related to check-out and stay extensions.
• Ensure the accuracy of guest records and streamline check-in and check-out processes.

How to Apply:
If you are interested, please send your CV by Saturday, January 252025 to h@**************.
We also have vacancies for hospitality and room service staff. Interested candidates can send their applications and details via email.

Join Our Café Team as a Customer Service Representative!
We are seeking a friendly, enthusiastic, and reliable Customer Service Representative to join our café team. In this role, you will provide excellent service to our customers, ensuring a welcoming atmosphere while supporting the daily operations of the café.

Key Responsibilities:

• Greet customers warmly as they enter the café and provide assistance as needed.
• Ensure that orders are prepared accurately and promptly.
• Address customer inquiries, resolve complaints, and offer solutions to enhance the customer experience.
• Maintain a clean and organized work area, including dining areas and service counters.
• Handle customer transactions, including cash and card payments, accurately.
• Promote the café’s menu items, specials, and loyalty programs.
• Assist in restocking inventory and maintaining stock levels.
• Collaborate with team members to ensure smooth café operations and efficient service.
• Uphold health and safety standards, ensuring the café meets hygiene regulations.
• Assist with setting up and cleaning the café before and after service.

Qualifications:

• Previous customer service experience, preferably in a café or food service setting.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for coffee, food, and creating a positive customer experience.

Preferred Skills:

• Barista experience or familiarity with coffee-making equipment.
• Knowledge of café menus and food preparation processes.
• Ability to handle multiple tasks simultaneously.

This is a full-time, contract position for a length of 12 months with a pay starting from ﷼400000 per month.