Customer Service Advisor Saudi Nationals Only

About Green Earth

Green Earth is a premium laundry and leather care brand operating in Saudi Arabia. The company serves customers both in-store and through its pickup and delivery service.

Role Overview

As a Customer Service Advisor, you will represent Green Earth at the service counter. This full-time role involves managing order reception and return, with a primary focus on advising customers. Key responsibilities include understanding customer needs, recommending appropriate care for items, explaining service options clearly, and resolving customer situations professionally within company guidelines. The objective is to foster customer loyalty and convert new visitors into regular clients.

Key Responsibilities

• Inspect items with customers at drop-off and recommend suitable services.
• Clearly explain service differences and pricing variations.
• Recommend add-ons and premium services when applicable.
• Promote the Green Earth mobile application and pickup & delivery service.
• Work towards monthly targets for add-on sales, average ticket value, and app/delivery sign-ups.
• Set realistic expectations regarding turnaround times and service outcomes at drop-off.
• Build relationships with regular and VIP customers, addressing individual requests.
• Communicate professionally in both Arabic and English.
• Resolve common counter situations calmly and in accordance with company policy.
• Understand authority limits and escalate issues to superiors when necessary.
• Accurately register orders in the Point of Sale (POS) system.
• Hand over completed orders, verifying items with customers at collection.
• Process payments, manage the cash drawer, and complete daily closing procedures.
• Adhere to daily reception Standard Operating Procedures (SOPs) and maintain a clean, organized, and presentable counter area.

Qualifications and Experience

• 2-5 years of experience in a customer service role.
• Ability to communicate effectively and professionally in Arabic and English.
• Strong interpersonal skills and a customer-focused approach.
• Proficiency in handling sales and cashier duties.

Working Conditions

This is a full-time position based in Makkah, with specific locations in Jeddah (Al Zahra) or Riyadh (Al Aqiq). Working hours are 9 hours per day, including a 1-hour break, from Saturday to Thursday (Friday off). The salary during the probation period is SAR 5,000 per month, increasing to SAR 6,000 per month upon successful completion of probation. An incentive program is in place based on target achievement.