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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
About the Role:
The IT Support Technician is responsible for providing comprehensive technical assistance and support for computer systems, hardware, and software applications across the organization. This position requires a proactive attitude, strong analytical skills, and the ability to effectively communicate technical information to non-technical users.

Key Responsibilities:
  • Provide first-line support for end-users experiencing hardware and software issues.
  • Set up, configure, and maintain computer systems, peripheral devices, and network equipment.
  • Diagnose and troubleshoot network connectivity issues.
  • Assist in the management of user accounts and access controls.
  • Document issues and resolutions in the IT support ticketing system.
  • Conduct regular system maintenance and updates.
  • Educate users on best practices to improve operational productivity.
  • Collaborate with senior technical staff for complex issues.

Job Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of two years of experience in technical support.
  • Proven experience with computer hardware, software, and networking.
  • Strong communication skills to provide technical support.
  • Familiarity with Windows, Linux, and Mac OS.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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