Reservations Agent📣 Job Ad

• Answer phone inquiries within 3 rings using the company-approved greeting and handling reservations scripts.
• Process reservations accurately within our property management system.
• Follow up on reservation confirmations, modifications, and cancellations while ensuring compliance with standard operating procedures.
• Maintain accurate records of all interactions and reservation requests.
• Stay informed of hotel facilities and promotions to assist guests effectively.
• Participate in training programs focusing on up-selling and cross-selling to increase hotel revenue.
• Comply with all health, safety, and environmental policies.

• Strong communication and customer service skills.
• Attention to detail with the ability to manage multiple tasks.
• Knowledge of hotel operations and reservation systems.
• Willingness to learn and adapt in a dynamic environment.

Hotel Reservations and Sales Manager for a Saudi Company

Conditions: Experience in reservations is required, must be of Saudi nationality, age not exceeding 35 years

Must have sales skills and good character

The job involves hotel reservations, selling, and purchasing hotel rooms

• Operational Leadership & Compliance: Supervise daily operations, maintain cleanliness standards, and ensure regulatory compliance.
• Team Management: Lead hiring processes, conduct training, implement performance reviews, and support talent development.
• Guest Experience: Monitor feedback, resolve complaints, and promote a family-friendly atmosphere.
• Financial Management: Assist in budgeting, analyze financial reports, and control costs.
• Inventory & Vendor Coordination: Manage inventory usage and vendor relationships.
• Local Marketing: Execute campaigns and collaborate with local businesses.

• Diploma or Bachelor’s in Hospitality, Business Administration, or related field.
• Minimum 3 years in restaurant operations, with over 1 year in a leadership role.