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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Reservation Agent!
At Rayhaan Hotels & Resorts, we pride ourselves on offering luxurious accommodations that respect and reflect our guests' values. As a Reservation Agent, you will play a key role in ensuring a seamless and enjoyable experience for our guests.

Responsibilities:
  • Answer phone inquiries within 3 rings using the company-approved greeting and handling reservations scripts.
  • Process reservations accurately within our property management system.
  • Follow up on reservation confirmations, modifications, and cancellations while ensuring compliance with standard operating procedures.
  • Maintain accurate records of all interactions and reservation requests.
  • Stay informed of hotel facilities and promotions to assist guests effectively.
  • Participate in training programs focusing on up-selling and cross-selling to increase hotel revenue.
  • Comply with all health, safety, and environmental policies.

Skills Desired:
  • Strong communication and customer service skills.
  • Attention to detail with the ability to manage multiple tasks.
  • Knowledge of hotel operations and reservation systems.
  • Willingness to learn and adapt in a dynamic environment.

Requirements

  • No experience required

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Accessibility and Adjustments:
We welcome all applicants and are committed to providing reasonable adjustments throughout our recruitment process. Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace.

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