Reservations Agent📣 Job Ad

in Hyde Johannesburg Rosebank

12 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Join our team at Hyde Johannesburg Rosebank as a Reservation Agent!

This role offers an exciting opportunity to work in a luxury hotel that invites guests to experience a unique blend of culture, comfort, and world-class services. You'll be responsible for ensuring excellent customer service by handling reservations and inquiries with professionalism and efficiency.

Key Responsibilities:

Have a thorough knowledge of the entire hotel services and facilities.
Answer inquiries regarding room rates, outlets, and room locations.
Be familiar with all aspects of the reservation systems.
Handle all reservation requests efficiently to secure necessary information.
Post advance deposits and maintain accurate records.
Process rooming lists and special requests.
Work closely with Front desk, Sales, and Accounts departments.
Keep current and organized reservation files.
Monitor inventory management and room availability.
Explain guarantee and cancellation policies to callers.
Maximize property revenue through effective up-selling techniques.
Assist in hotel events and functions as needed.

Qualifications:
Minimum one year of experience in a similar position at a 5-star hotel and a high school degree.

Become part of an extraordinary team that is passionate about hospitality!

Requirements

No experience required

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Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

We're on a mission to recruit the finest in our industry—seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members.

The Role:
The Reservations Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalized experience to guests.

Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
Maintain a professional demeanor reflecting the quality of the hotel.

Key Areas of Responsibilities:

Understand and anticipate guest needs and requirements.
Provide an exceptional call experience to all callers.
Input and update reservations from all booking channels.
Handle daily correspondence and inquiries in a timely manner.
Maintain accurate paper transactions and guest profile information.
Work collaboratively with Front Office and Sales Team.

Qualifications and Standards:

Graduate of Hospitality Management, Tourism and Travel, or related courses.
Fluent in English and/or Arabic.
Experience with Opera PMS System.
Professional telephone etiquette.
Strong communication skills and attention to detail.
Minimum of 1 year experience in a similar capacity is preferred.

In Return, What We Offer:

Competitive compensation package.
Health Insurance coverage.
Access to exclusive perks and benefits.
A supportive and inclusive work environment.
Daily meals on duty and uniform dry-cleaning services.

Accessibility and Adjustments:
We welcome all applicants and are committed to providing reasonable adjustments throughout our recruitment process. Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace.

0-1 years

Makkah

9 days ago

Reservations Agent

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Rayhaan Hotels & Resorts

Full-time

Join Our Team as a Reservation Agent!
At Rayhaan Hotels & Resorts, we pride ourselves on offering luxurious accommodations that respect and reflect our guests' values. As a Reservation Agent, you will play a key role in ensuring a seamless and enjoyable experience for our guests.

Responsibilities:

Answer phone inquiries within 3 rings using the company-approved greeting and handling reservations scripts.
Process reservations accurately within our property management system.
Follow up on reservation confirmations, modifications, and cancellations while ensuring compliance with standard operating procedures.
Maintain accurate records of all interactions and reservation requests.
Stay informed of hotel facilities and promotions to assist guests effectively.
Participate in training programs focusing on up-selling and cross-selling to increase hotel revenue.
Comply with all health, safety, and environmental policies.

Skills Desired: