Assistant Executive Floor Manager

About the Role

Dallah Albaraka is seeking an Assistant Executive Floor Manager to join their team in Medina. This full-time position is responsible for ensuring guests receive excellent service and that hotel operations run smoothly. The role involves overseeing daily hospitality functions and supporting guest satisfaction.

Role Context

The Assistant Executive Floor Manager plays a key role in maintaining high standards of guest service and operational efficiency within the hotel. This position involves direct supervision of staff and processes to meet guest needs and uphold company policies.

Key Responsibilities

• Participate in implementing hospitality policies and procedures to ensure compliance with all relevant requirements.
• Supervise daily hospitality operations, providing guidance to facilitate professional work processes and achieve high performance standards.
• Oversee the activities of subordinates to ensure efficient execution of tasks within the hospitality area.
• Supervise the process of assisting guests during check-in and providing orientation regarding hotel facilities.
• Provide advice to guests on hotel facilities and other queries to ensure satisfaction and met requirements.
• Manage the workflow of the assigned area (reception/floor) to ensure effective and smooth operations.
• Assist in training front desk staff and other workers to develop their capabilities and skills.
• Ensure that all housekeeping activities adhere to health and safety codes.

Qualifications and Experience

• A minimum of 2 to 5 years of relevant experience is required for this role.

Work Type

This is a full-time position based in Medina.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.