Supervisor Front Office

About the Role

Sheraton Hotels & Resorts is seeking a Supervisor Front Office to join their team in Medina, Al Madinah, Saudi Arabia. This full-time role involves overseeing front office operations, ensuring efficient guest services, and supporting management in team development.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key activation.
• Set up accurate guest accounts, enter Marriott Rewards information, and ensure rate consistency with market codes.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, and accommodate requests by contacting appropriate staff and ensuring follow-up.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure bank at shift start and end.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Leadership and Team Support

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.

Operational Standards and Compliance

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications; ensure personal appearance is clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.

Qualifications and Requirements

• Experience: 5-10 years in a relevant field.
• Ability to enter and locate information using computers and POS systems.
• Capability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Duties

The Supervisor Front Office will perform other reasonable job duties as requested by Supervisors.