Guest Care Representative

About Nahdi Medical Co. and the Role

Nahdi Medical Co. is seeking a Guest Care Representative to join their team in Najran, Saudi Arabia. This full-time position is central to providing exceptional service and upholding the company's image as the first point of contact for patients and visitors.

Role Purpose and Impact

The Guest Care Representative is responsible for delivering high-quality, professional reception and administrative services to patients, doctors, staff, and other health service professionals. This role ensures that all enquiries are handled efficiently and courteously, reflecting the polyclinic’s professional image and branding.

Key Responsibilities

• Welcome and greet all patients and visitors, in person or over the phone, and efficiently answer their enquiries to ensure satisfaction.
• Ensure the reception area is continuously staffed, including during breaks, to maintain health, safety, and security standards, and to be available for patient enquiries.
• Register new patients and update existing patient demographics by collecting detailed personal and financial information.
• Book, amend, and cancel patient appointments in accordance with polyclinic procedures, optimizing the appointment system's efficiency.
• Arrange appropriate slots for patients requiring urgent consultations without prior appointments and refer them to the relevant physician.
• Receive and accurately record requests for home visits, assessing urgency based on established protocols.
• Advise patients on charges for private or medical insurance services, process payments, and issue receipts for services rendered.
• Regularly check emails and the fax machine for incoming messages and send communications as required.
• Maintain a clean and tidy reception area and ensure all information leaflets are readily available for patients and the public.
• Professionally receive and redirect calls or take messages from patients and the public as needed.

Candidate Profile and Requirements

• Education: High School Diploma is required; a University Graduate degree is preferred.
• Experience: A minimum of 3 years of experience in a similar position.
• Computer Skills: Proficiency in Office applications.
• Languages: Fluent spoken and written English and Arabic.

Work Environment and Schedule

This role is based entirely indoors (100%). The work schedule involves 6 working days per week with 1 day off. Daily working hours consist of 8 net hours, structured in shifts to ensure continuous attendance at the reception, including a 1-hour rota break.

How to Apply

Interested candidates who meet the specified requirements are encouraged to apply for this position.