Guest Care Representative📣 Job Ad

About the Role

Nahdi Medical Co. is seeking a Guest Care Representative to join their team in Makkah, Makkah Region. This full-time role requires 2-5 years of experience and involves providing high-quality reception and administrative services, acting as the primary point of contact for patients and visitors.

Role Purpose

The Guest Care Representative is responsible for delivering professional reception and administrative support to patients, doctors, staff, and other healthcare professionals. The role ensures that all inquiries are handled efficiently and courteously, reflecting the polyclinic's image and branding as the first point of contact.

Key Responsibilities

• Welcome and greet all patients and visitors in person or over the phone, addressing inquiries efficiently and courteously to ensure patient satisfaction.
• Ensure the reception area is continuously staffed, including during breaks, to maintain health, safety, security, and availability for patient inquiries.
• Register new patients and update existing patient demographics by collecting detailed personal and financial information.
• Book, amend, and cancel patient appointments in line with polyclinic procedures to ensure optimal efficiency of the appointment system.
• Arrange appropriate slots for patients requiring urgent consultations without prior appointments and refer them to the relevant physician.
• Receive and accurately record requests for home visits, assessing urgency according to practice protocols and printing summary sheets.
• Advise patients on charges for private or medical insurance services, process payments, and issue receipts. Follow agreed registration processes for medical insurance patients.
• Regularly check emails and fax machines for incoming messages and send outgoing communications as required.
• Maintain a clean and tidy reception area and ensure all information leaflets are available for patients or the public.
• Receive and redirect calls or take messages from patients or the public professionally and politely.

Experience and Qualifications

• 2-5 years of relevant experience.
• Ability to provide high-quality, professional reception and administrative services.
• Strong communication and interpersonal skills for patient interaction.
• Proficiency in handling patient inquiries and managing appointments.

Work Environment and Conditions

This role is based 100% indoors. The working schedule includes 6 working days per week with 1 day off. Daily working hours are 8 net hours, structured in shifts to ensure continuous reception attendance, including a 1-hour rota break.