Assistant Store Manager Luxury Brand📣 Job Ad

About Chalhoub Group

For over seven decades, Chalhoub Group has served as a partner and creator of luxury experiences across the Middle East. Operating as a hybrid luxury retailer, the Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for more than 400 international names. These encompass luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

The Assistant Store Manager Role

Chalhoub Group is seeking an Assistant Store Manager Luxury Brand to join its team in Riyadh, Saudi Arabia. This full-time position involves leading a sales team to achieve targets while delivering an exceptional Guest Experience. The role also requires supporting the implementation of CRM, CX, and other key customer and people initiatives within the store environment.

Key Responsibilities

• Lead the sales team towards achieving sales targets and ensuring exceptional Guest Experience.
• Nurture talent within the team through on-the-job coaching and stretch assignments, in coordination with the People Partner.
• Drive eNPS through people experience initiatives and culture within the store.
• Oversee the store's day-to-day operations, including Visual Merchandising (VM), adherence to Retail Store Standard Operating Procedures (SOPs), and sales team scheduling.
• Offer support to store staff during in-store events and act as the key point of contact with the back-office team.
• Ensure click and collect services are conducted within Service Level Agreements (SLAs).
• Ensure customer data is properly captured by the team in adherence to marketing team requirements.
• Promote the MUSE loyalty program and ensure team knowledge about app offerings.
• Contribute to increasing the store's revenue target and driving sell-throughs.
• Support in-store Customer Experience (CX) initiatives and provide input on store performance.

Required Experience and Skills

• 5-10 years of experience in leadership roles within Fashion Retail or Luxury Retail.
• Demonstrated strong team leadership and communication skills.
• Fluency in English is mandatory.
• Proficiency in styling and product knowledge.
• Proven business acumen, with a track record of meeting or exceeding sales targets.

Working at Chalhoub Group

Chalhoub Group is committed to building a future where luxury dreams become reality, bridging cultures and crafting memorable experiences. The Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. We support career journeys through enriching experiences, learning and development opportunities, and exposure to different assignments, including internal mobility. Diverse career paths are available for individuals who demonstrate exceptional performance daily.

Compensation and Benefits

Chalhoub Group recognises the value its employees bring and strives to provide a competitive benefits package, which includes:

• Health care coverage.
• Contribution towards child education.
• Remote and flexible working policies.
• Exclusive employee discounts.