Client Success Manager📣 Job Ad

About Kliq

Kliq is an influencer marketing platform that connects brands with influencers to achieve marketing goals. The company focuses on fostering authentic connections and delivering measurable results for clients, streamlining campaign management with data-driven solutions.

About the Role

Kliq is seeking a Client Success Manager to join its team in Riyadh. This full-time role is focused on scaling brand partnerships within the influencer marketing landscape. The position is revenue-driving and requires a mandatory background in marketing agencies. The Client Success Manager will be responsible for the entire post-sales lifecycle, ensuring brand retention and growth through consistent campaign activity, strategic upgrades, and expert account management.

Key Responsibilities

• Directly drive company revenue by proactively activating brand campaigns and ensuring consistent platform usage.
• Analyze performance data to pitch and secure higher-budget campaign series that align with client marketing goals.
• Manage the end-to-end renewal process for monthly and annual subscriptions, aiming for a Net Retention Rate (NRR) above 100%.
• Identify opportunities for cross-selling and upselling to move brands into higher service tiers or new influencer niches.
• Move brands from onboarding to live campaigns swiftly to maximize time-to-revenue.
• Identify churn risk and implement recovery plans to retain and secure revenue from at-risk accounts.
• Schedule and lead frequent in-person meetings with brands to foster deeper strategic partnerships, building trust for contract negotiations and renewals.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Mandatory background in a marketing agency.
• Demonstrated ability to drive revenue and manage client relationships post-sales.

Work Environment

This full-time position is based in Riyadh. The role requires regular in-person engagement with clients to build strategic partnerships and facilitate business growth.

Application Process

Salary for this position will be disclosed during the application process.