CRM Team Lead

About Alkhorayef Energy Systems (AES)

Alkhorayef Energy Systems (AES) is a company operating in Riyadh. We are currently seeking a qualified professional to join our team in the role of CRM Team Lead.

Role Overview

The CRM Team Lead will be responsible for managing and enhancing the company's CRM operations. This full-time position involves overseeing customer relationship management activities, ensuring data quality, and supporting continuous improvement initiatives within the CRM system. The role is based in Riyadh and requires 2-5 years of relevant experience.

Key Responsibilities

• Manage CRM operations, including data quality, lead and account approvals, reporting, and user support.
• Lead CRM system enhancements, workflow automation, testing, and continuous improvement efforts.
• Monitor customer service channels, such as the call center, chatbot, and WhatsApp.
• Oversee customer experience initiatives and ensure the timely resolution of customer complaints.
• Coordinate with internal departments to support business objectives and enhance customer satisfaction.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in a related field.
• Proven ability to manage CRM operations and lead system enhancements.
• Experience with customer service channels and customer experience initiatives.

Work Location

This full-time position is located in Riyadh, specifically within the Second Industrial City.

Application Process

Qualified candidates are invited to apply for this role. Salary details will be discussed during the interview process.