Director of Products

About Lucidya

Lucidya is an AI-native platform specializing in customer experience (CX) intelligence. The platform autonomously manages entire customer lifecycles, from initial engagement through retention and growth. Unlike systems that only provide insights, Lucidya completes the loop using proprietary NLU capabilities developed in-house and trained on millions of multilingual conversations. This equips marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

The Role of Director of Products

Lucidya is seeking a Director of Products to lead product strategy, develop product teams, and translate customer and business needs into valuable products. This full-time position is based in Riyadh, Saudi Arabia. Working closely with the VP of Product, the Director will connect product investments to measurable outcomes and guide teams through discovery, delivery, and continuous improvement. The VP of Product will define the portfolio and areas of ownership based on company priorities and individual strengths. The role requires over 10 years of relevant experience.

Key Responsibilities

• Translate company priorities, customer research, and market evidence into a clear product strategy, investment choices, and measurable quarterly outcomes.
• Align roadmaps across product areas, resolve dependencies, and make tradeoffs between new capabilities, usability, reliability, and commercial needs.
• Build a clear understanding of customer problems through research, product data, market insight, and direct customer conversations; help teams validate opportunities before committing to solutions.
• Challenge assumptions, assess alternatives, and guide teams toward solutions that balance customer value, usability, technical feasibility, and commercial potential, using experiments and feedback to inform decisions.
• Own product outcomes across the assigned portfolio, define success measures with the team, monitor performance post-launch, and address barriers to adoption, customer satisfaction, retention, and growth.
• Build business cases for product investments and evaluate their results; partner with commercial and Finance teams on pricing, packaging, revenue opportunities, and cost to serve where relevant.
• Lead, hire, and coach product managers; set clear expectations, strengthen discovery and decision-making, and partner with Design leadership to improve the customer experience.
• Establish focused planning and review practices with Engineering; surface delivery risks early and ensure releases have clear acceptance criteria, customer readiness, and post-launch measurement.
• Build strong feedback loops with customers, Sales, Customer Success, and Support; turn recurring needs into scalable product opportunities and explain prioritization decisions clearly.
• Partner with Product Marketing on positioning, launch readiness, enablement, and adoption; present product recommendations and tradeoffs to senior leadership.

Performance Measurement

Success will be measured through agreed baselines, targets, and shared ownership with the VP of Product and relevant functional leaders. Measures will reflect the portfolio and responsibilities assigned, including:

• Customer value and adoption, encompassing engagement, usability, customer satisfaction, and measurable improvement in the problems solved by products.
• Product quality, including recurring customer issues, reliability, performance, and support demand, with shared accountability across Product and Engineering.
• Business performance, including retention, expansion, revenue contribution, or operating efficiency, according to the goals of the assigned portfolio.
• Product execution and team development, including delivery predictability, release quality, evidence from discovery, and stronger ownership across the team.

Required Experience

• Over 10 years of experience in product management or a related field.