Endpoint Applications Specialist📣 Job Ad

About the Role

Greenberg Traurig (GT), a global law firm, is seeking an Endpoint Applications Specialist to join its Technology Team. This full-time position is based in the Riyadh Regional Headquarters office in Riyadh, Saudi Arabia. The role focuses on the evaluation, customization, implementation, administration, and Tier 3 support for core firm endpoint applications and their upgrades, including Microsoft Office 365 products, PDF software, and document productivity tools.

Position Summary

The Endpoint Applications Specialist is responsible for managing and supporting all core firm endpoint applications and their upgrades at an enterprise level. This includes Microsoft Office 365 products and add-ins, PDF software, document productivity tools, SaaS applications, and team-assigned applications across the firm. The specialist will provide Tier 3 (subject matter expert) support and ensure efficiency and accuracy in all tasks within a fast-paced, deadline-driven environment.

Key Responsibilities

• Evaluate, deploy, manage, and support assigned applications at the enterprise level.
• Create project plans, set schedules, and execute application rollouts and upgrades.
• Perform product and system analyses/testing and present recommendations to management.
• Reconfigure or customize applications as needed to satisfy user requirements.
• Work with clients, other specialists, and system engineers to address system/application issues or enhance workflow procedures.
• Prepare all documentation for assigned projects, including user and business requirements.
• Communicate product updates and technical specifications to diverse audiences within the GT environment.
• Maintain and further develop in-house macros, customizations, and tools.
• Create low code process flows using industry standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath.
• Provide Tier 3/subject matter expert (SME) support for all core applications assigned to the team.
• Create and deliver presentations to various audiences as assigned by the Endpoint Applications Manager.

Required Qualifications and Experience

• Bachelor’s degree in Computer Science and/or Information Systems or equivalent experience.
• Minimum two years’ experience in applications testing, configuration, deployment, administration, and support.
• Experience developing and maintaining proprietary solutions written in VBA, ***, and C# using Microsoft Visual Studio.
• Strong knowledge and experience working with document management systems, document comparison/metadata applications, and legal macro packages; as well as in the registry and maintaining group policy.
• Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection.
• Basic understanding of AI, its risks and implementation. Familiarity with Copilot for M365 is a plus.
• A+, Net+, Microsoft Office User Specialist Certifications are a plus.

Technical Proficiency

• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook.
• Expert technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications.
• Strong technical knowledge of Microsoft Windows Operating Systems and Microsoft Office document creation and recovery.
• Familiarity with tools such as firewalls, VPN, intrusion detection systems, and encryption technologies.
• Comfortable working with SQL Query Language to query and manage SQL databases.
• Proficiency in using collaboration tools such as Microsoft Teams.
• Familiarity with automation languages such as VB, PowerShell, Python, JavaScript, and JSON is a plus.

Candidate Profile and Work Environment

The ideal candidate will possess strong problem-solving and decision-making abilities, a dedicated work ethic, and a can-do attitude, taking initiative and approaching challenges with confidence and resilience. Excellent communication skills are essential for effective collaboration and client service. This role is based on an in-office basis at the Riyadh Regional Headquarters office and reports to the Endpoint Applications Manager. The environment is innovative and collaborative, suited for professionals who demonstrate adaptability and innovation.