HCM Service Center Manager

About the Role

Lumi is seeking an HCM Service Center Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves developing and implementing the HR Service Center strategy in alignment with Lumi’s overall objectives. The manager will lead the HR Service Center team, oversee HR operations, and ensure compliance with company policies and Saudi labor laws.

Role Overview

The Head of HCM Service Center is responsible for the strategic direction and operational excellence of HR services. This includes monitoring performance, driving continuous improvement across HR services, and providing expert counsel to Lumi’s leadership. The role requires a professional with 5-10 years of relevant experience.

Key Responsibilities

• Develop and execute HR Service Center strategies aligned with the company’s overall goals.
• Lead and manage the HR Service Center team by setting objectives, monitoring performance, and motivating the team to achieve high performance.
• Oversee daily HR operations and ensure compliance with company policies and local labor laws.
• Provide effective solutions for HR-related inquiries and complaints.
• Monitor changes in labor laws and regulations and ensure company policies remain aligned.
• Track KPIs and OKRs and provide regular reports to senior management.
• Develop and implement policies, systems, processes, procedures, and controls to ensure quality and cost-effective service delivery.
• Lead continuous improvement and change management across HR Service Center systems, processes, and practices.
• Oversee the Directorate budget and monitor financial performance.
• Provide subject matter expertise and counsel to Lumi’s leadership.

Experience and Qualifications

• 5-10 years of experience in a relevant field.
• Proven ability to develop and implement HR service center strategies.
• Strong understanding of HR operations, compliance, and Saudi labor laws.
• Experience in leading and managing teams.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic environment focused on continuous improvement and strategic HR service delivery.

Application Process

Candidates interested in this role are encouraged to apply.