OpenText Engineer📣 Job Ad

About the Role

SAMI Advanced Electronics is seeking an OpenText Engineer to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for the management, maintenance, troubleshooting, and upgrading of Windows Server and Apache-based environments that support critical enterprise applications. The position requires 0-1 years of experience and strong hands-on skills in server administration and application support.

Key Responsibilities

• Administer, maintain, and troubleshoot Microsoft Windows Server environments, including patching, configuration changes, and service management.
• Support DNS, ports, service accounts, permissions, file-system access, and application connectivity issues.
• Install, configure, manage, and upgrade Apache web servers, performing patching, configuration changes, and post-upgrade validation.
• Configure and troubleshoot Apache services, ports, virtual hosts, redirects, and proxy configurations.
• Manage SSL/TLS certificates, including installation, renewal, certificate chains, and HTTPS configurations.
• Monitor Windows services, application services, server resources, and system availability.
• Review and analyze Windows Event Viewer, Apache access logs, Apache error logs, and application logs to identify and resolve issues.
• Perform root cause analysis for recurring application and infrastructure incidents.
• Support application software installations, upgrades, patches, and configuration changes, including pre-upgrade checks, backups, and rollback procedures.
• Investigate Level 2 application incidents and perform technical troubleshooting.
• Coordinate complex technical issues with internal teams and external vendors, escalating product-level issues when necessary.
• Maintain technical documentation, server configurations, upgrade procedures, implementation plans, and troubleshooting guides.

Required Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 0-1 years of relevant hands-on experience with Microsoft Windows Server administration and Apache HTTP Server administration.
• Strong hands-on experience with Microsoft Windows Server administration.
• Strong hands-on experience with Apache HTTP Server administration, including installation, configuration, upgrade, patching, and troubleshooting.
• Experience managing SSL/TLS certificates and HTTPS configurations.
• Experience troubleshooting enterprise applications running on Windows and Apache-based environments.
• Experience supporting application installation, deployment, upgrades, and rollback procedures.
• Experience providing Level 2 support for enterprise applications and servers.

Technical Skills

• Good knowledge of Windows services, Event Viewer, Task Scheduler, service accounts, permissions, and file systems.
• Ability to analyze Apache logs, Windows logs, and application logs.
• Good understanding of TCP/IP, DNS, ports, HTTP, HTTPS, and application connectivity.
• Strong troubleshooting and root cause analysis skills.
• Good technical documentation and communication skills.

Preferred Qualifications

• Experience supporting enterprise web applications or document management platforms.
• Knowledge of Java-based applications.
• Experience with Apache Tomcat or similar application servers.
• Experience working with load-balanced or high-availability application environments.
• Knowledge of PowerShell scripting and Windows automation.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within SAMI Advanced Electronics. The role involves supporting various environments, including production, UAT, and development, during incidents, deployments, and maintenance activities.