Receptionist

Job Title: Receptionist and Appointment Scheduler - Beauty Clinic
Duties and Responsibilities:
• Welcoming with courtesy and professionalism and providing an outstanding experience.
• Responding to inquiries related to the clinic's services, scheduling, and managing appointments efficiently.
• Coordinating appointment schedules and ensuring they are organized in line with the doctors' and specialists' times.
• Accurately recording client information and maintaining the confidentiality of information.
• Providing basic information about beauty services and promotions.
• Following up on clients' appointments and communicating with them to confirm reservations or reschedule when necessary.
• Working on electronic booking programs or medical records used in the clinic.
Requirements:

• At least one year of experience in clinic reception, preferably in beauty clinics.
• A neat and professional appearance with excellent communication skills.
• The ability to deal politely and provide premium service.
• Proficiency in using computers and appointment management software.
• An intermediate level of English (spoken and written).
• The ability to work under pressure and efficiently prioritize tasks.

• Welcoming customers and greeting them upon their entrance to the salon.
• Scheduling appointments and managing the electronic or manual booking system.
• Providing customers with information about the services available at the salon.
• Answering phone calls and customer inquiries and referring them to the appropriate person when needed.
• Providing basic advice to customers about the products used or recommended in the salon.
• Maintaining a clean and organized reception area at all times.
• Collecting payments and issuing invoices or receipts to customers.
• Handling complaints or minor feedback from customers in a professional manner.
• Collaborating with the salon team to ensure the best experience for customers.