Receptionist

Job Title: Receptionist in a Women's Salon and Spa

Tasks and Responsibilities:

1. Receiving and welcoming clients

• Receiving clients with courtesy and a smile.
• Providing information about available services and offers.
• Directing clients to specialists for the required services.

2. Managing bookings and appointments

• Organizing the booking schedule and ensuring availability.
• Confirming appointments with clients via phone or messages.
• Following up on any modifications or cancellations of appointments.

3. Customer service

• Dealing with client inquiries and complaints professionally.
• Providing suggestions to customers about suitable services for them.
• Ensuring client satisfaction with the services provided.

4. Managing administrative operations

• Recording client data in the approved system.
• Collecting payments and issuing invoices.
• Tracking reception inventory, such as membership cards and promotional offers.

5. Maintaining cleanliness and organization of the reception area

• Ensuring that the reception area is clean and tidy.
• Arranging brochures and promotional offers attractively.

6. Coordinating with the team

• Informing specialists about appointments and modifications.
• Collaborating with management to ensure high-quality service delivery.

Qualifications and Required Skills:

• Previous experience in reception or customer service (preferably in salons or spas).
• Excellent communication skills and courtesy in dealing with clients.
• Proficiency in computer usage and booking programs.
• Ability to manage time and handle multiple tasks.
• Neat appearance and professionalism in dealing.
• Fluency in both Arabic and English (additional advantage).

Working Hours:

• Full-time or part-time according to the salon's work system.
• Ability to work in morning or evening shifts.

Benefits:

• Fixed salary + commissions or performance incentives.
• Elegant and comfortable work environment.
• Continuous training on reception and customer service skills.