Retail Business Relationship Manager

About TawanTech and the Role

TawanTech is seeking a Retail Business Relationship Manager to join their team in Riyadh, Riyadh Region. This full-time role is central to aligning business and IT initiatives within the Retail banking sector. The manager will be responsible for developing business cases for new initiatives, ensuring their feasibility, and tracking them through to successful delivery.

Role Overview

The Retail Business Relationship Manager acts as a crucial link between Retail banking business units and IT Delivery. This involves collaborating with product, channel, and customer journey owners to define initiatives, while also working with IT Delivery to confirm their technical viability. The role requires a strategic approach to ensure all Retail initiatives are aligned with the bank's broader strategic program.

Key Responsibilities

• Partner with Retail business unit heads to identify, shape, and prioritize new initiatives.
• Develop comprehensive end-to-end business cases, including rationale, expected benefits, cost estimates, and delivery feasibility.
• Translate Retail business requirements into actionable scope for IT Delivery planning and estimation, and communicate delivery constraints to inform business trade-offs.
• Manage the initiative lifecycle from intake through business case approval, tracking progress against detailed plans.
• Coordinate with vendors and internal IT teams to evaluate solution options and feasibility.
• Prepare initiative documentation and provide status updates for management.
• Proactively identify and escalate risks, issues, and dependencies.
• Ensure Retail initiatives remain aligned with the bank's strategic program.

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field. An MBA is a plus.
• 5-10 years of experience in a relevant field.
• Strong understanding of retail banking products, channels, and customer journeys.
• Proven experience in building business cases that bridge business value and IT delivery.
• PMP or equivalent certification is preferred.

Required Skills

• Strong stakeholder management skills, capable of interacting effectively with business executives and technical teams.
• Proficiency in project framework creation and the use of project tracking tools and methods.
• Familiarity with SAMA regulatory requirements relevant to retail banking is required.

Application Information

This is a full-time position based in Riyadh. Salary details will be discussed during the interview process.