Senior Cloud Infra and IP Engineer

About the Role

Ericsson is seeking a Senior Cloud Infra and IP Engineer to join their team in Riyadh. This full-time role involves leading a team of over 6 engineers within managed services, focusing on the second-level operation of large multivendor Telco-Cloud and IP networks. The successful candidate will be accountable for achieving operational targets for IP networks and cloud infrastructure, adhering to contractual KPIs and maintaining service quality within SLAs.

Key Responsibilities

• Manage fault resolution and trouble ticket processes.
• Oversee change request management.
• Handle incidents and emergencies.
• Facilitate the introduction of new nodes and services.
• Manage nodes/system upgrades for life cycle management.
• Collaborate with internal teams and vendor TACs to implement changes that meet customer requirements.

Required Qualifications and Experience

• A minimum of 10 years of experience in IP network and Telco-Cloud operations or equivalent.
• At least 3 years in leadership roles within IP network and Telco-Cloud operations or equivalent.

Skills and Abilities

• Ability to implement new techniques or apply positive changes to existing processes to improve operational efficiency.
• Capability to manage demanding customer expectations while maintaining high satisfaction levels.
• Demonstrated ability to promote teamwork and foster collaboration among team members.
• Proficiency in assigning tasks, setting goals, and tracking individual performance with a clear plan for continuous skill development.
• Experience in hiring, developing, coaching, and guiding team efforts in alignment with business objectives.
• A focus on promoting automation within the team to drive operational excellence and cost-effective solutions.
• Effective collaboration with different domains, including planning and support organizations, to establish appropriate WLAs/OLAs for achieving business goals.

Working at Ericsson

At Ericsson, employees are encouraged to utilize their skills and imagination to develop solutions for complex challenges. The company fosters a diverse and inclusive environment, bringing together innovators dedicated to advancing technology. Ericsson is an Equal Opportunity Employer.