Senior Network & Systems Engineer Lead Saudi Nationals OTS📣 Job Ad

About the Role

Amazon is seeking a Senior Network & Systems Engineer Lead, specifically for Saudi Nationals, to join its team in Riyadh, Saudi Arabia. This full-time role requires a professional with 5-10 years of experience who will leverage technical knowledge and specialized skills to support, build, implement, and improve technology solutions across multiple sites within a defined geographical area. The successful candidate will manage large projects with minimal guidance, resolve customer issues in crisis situations, and actively expand their expertise into software design patterns, data structures, AWS technologies, and distributed systems.

Team and Operational Context

This role is part of the Operations – Fulfilment Center and Logistics team, which is central to the Amazon customer experience. The Operations teams manage a vast range of inventory from inbound to outbound, ensuring customer expectations are met. OpsTechIT plays a vital role in enabling the business to fulfill its customer promise by providing critical technical support and infrastructure.

Key Responsibilities

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities.
• Maintain critical systems uptime and serve as the primary escalation point for complex issues.
• Troubleshoot difficult IT problems without established SOPs and resolve incidents under time pressure.
• Demonstrate comprehensive networking expertise, including routers, switches, firewalls, wireless APs, structured cabling, DNS, DHCP, VLANs, TCP/IP, subnetting, and network security protocols.
• Plan and coordinate Change Management (CMs) and CM templates across the region.
• Lead and execute regional technical projects from conception to completion with minimal guidance.
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts.
• Automate manual tasks and create tools to increase team efficiency.
• Manage large-scale initiatives impacting multiple sites within the region.
• Conduct root cause analysis to resolve recurring challenges and prevent future incidents.
• Lead continuous improvement efforts across processes, documentation, and tooling.
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs.
• Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems.
• Participate in hiring, onboarding, training, and professional development of team members.
• Audit work quality, provide constructive feedback, and mentor junior engineers.
• Present training and partner with development teams on complex issues.
• Provide expert technical support across multiple buildings and remote sites.
• Provide on-call support beyond business hours during critical incidents to ensure minimal downtime.
• Communicate effectively in writing and verbally with a wide variety of stakeholders.

Basic Qualifications

• 3+ years of experience in IT client, server, and network service delivery.
• 4+ years of experience in IT systems or a relevant commercial production environment.
• 4+ years of networking experience, including DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting, and routing protocols.
• 4+ years of experience in Windows/Server administration, Linux administration, or Cisco IOS (CLI).
• 4+ years of troubleshooting experience in a multi-user, high-availability environment.
• Experience with new site launches, including end-to-end IT infrastructure buildout and go-live support.
• Ability to coordinate with multiple stakeholders across operations, engineering, vendors, and leadership.
• Excellent written and verbal communication skills.
• Bachelor's degree in IT, Computer Science, or an equivalent field.
• Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP).
• Experience working with Windows server technologies: AD, DFS, Print Services, SCCM.
• Experience in technical support.
• Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.

Preferred Qualifications

• Experience supporting a Windows server environment.
• Experience supporting video conference and teleconference equipment.

Application Information

This is a full-time position based in Riyadh, Saudi Arabia. Salary details are not disclosed.