ServiceNow IT project Management

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization with over 50 years of experience partnering with global businesses in their transformation journeys. TCS offers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions. These are delivered through its Location Independent Agile™ delivery model, recognized for excellence in software development. As part of the Tata group, India's largest multinational business group, TCS employs over 616,171 consultants from 157 nationalities across 53 countries.

Role Overview: ServiceNow IT Project Management

TCS is seeking a skilled professional for a full-time ServiceNow IT Project Management role in Riyadh, Saudi Arabia. This position requires a professional with over 10 years of experience, focusing on translating business requirements into technical designs and optimizing digital workflows within the ServiceNow platform.

Key Responsibilities

• Translate client business requirements into scalable, out-of-the-box-first technical designs and architecture.
• Transform business challenges and operational needs into clear technical specifications, user stories, and optimized digital workflows.
• Lead workshops and interviews with business leaders to document functional requirements, process flows, and gap analyses.
• Write detailed user stories, acceptance criteria, and use cases for developers and administrators.
• Support go-live activities, create training materials, and draft organizational release notes or system updates.
• Build custom applications, forms, workflows, and UI components using JavaScript, GlideAPI, and App Engine.
• Connect ServiceNow with third-party enterprise tools (like Azure, SAP, or Jira) using REST/SOAP APIs and Integration Hub.
• Run unit testing, manage instance health, and support patching or platform upgrades.
• Run workshops with clients to define processes, manage user stories, and provide post-go-live support.

Required Qualifications and Skills

• Deep knowledge of ITSM (IT Service Management), ITOM, CSM, or HR Service Delivery.
• CSA Certified professional with overall 10+ years of experience.
• Strong communication and problem-solving skills to explain technical ideas to non-technical business leaders.

Work Location

This full-time position is based in Riyadh, Saudi Arabia.