Technical Account Manager

About UiPath and the Role

UiPath is committed to leveraging automation to transform work processes through category-leading enterprise software. We are seeking a Technical Account Manager to join our Enterprise Success team in Riyadh, Saudi Arabia. This is a full-time position for professionals with 5-10 years of experience.

Role Overview

As a Technical Account Manager within the Enterprise Success team, you will guide strategic customers in designing and implementing long-term, enterprise-level business automation programs. The role focuses on ensuring customers achieve maximum business value and organizational impact by leveraging UiPath's platform and expertise. You will work with stakeholders across all business levels to drive the adoption of UiPath capabilities, focusing on tangible business outcomes and enhancing team member workflows.

Key Responsibilities

• Take ownership of customers' technical success with the UiPath platform.
• Serve as a core member of the UiPath account team, accountable for technical workstreams that support customer adoption plans and business value realization.
• Proactively engage customers, providing embedded technical advisory and guiding the technical maturity of their automation programs.
• Provide UiPath platform infrastructure, installation, upgrade planning, guided assistance, and troubleshooting.
• Enable customers' technical stakeholders on UiPath platform best practices relevant to their automation pipelines, program objectives, environments, and constraints.
• Conduct design and code reviews for selected automations to reinforce best practices.
• Perform technical health checks of customer automation programs and environments, identifying risks and opportunities for continuous improvement.
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and resolve escalated support incidents.
• Provide technical advisory to customers through webinars, demos, and speaking engagements.
• Develop and mature team processes, assets, and methodologies in an agile manner.

Experience and Qualifications

• 5-10 years of relevant professional experience.
• Demonstrated ability to advise and guide strategic customers in designing and building enterprise-level business automation programs.
• Experience working with stakeholders across various business levels, including C-suite.
• Proficiency in guiding customers through the full platform lifecycle, including deployment, enterprise-wide enablement, and methodology application.

Work Environment

This role is part of a global team that operates in a dynamic environment. UiPath values diverse backgrounds, experiences, and ideas, fostering an inclusive workplace that provides equal opportunities. The company offers flexibility in work arrangements, with the number of hybrid, office-based, and remote workers varying by team and business needs.

Application Process

Applications are assessed on a rolling basis. There is no fixed deadline for this requisition, and the application window may close if a qualified candidate is selected or based on the volume of applications received. UiPath provides reasonable accommodations for candidates upon request and respects applicants' privacy rights.