eCommerce Manager

As a Philips Smart Lock Promoter, you will be responsible for driving awareness and sales of smart lock products to potential customers. Your role involves presenting the features and benefits of smart locks, addressing customer inquiries, and demonstrating how the technology enhances home security and convenience. You will work closely with retail staff and management to ensure the smart locks are prominently displayed and promoted effectively.

Key Responsibilities:

1. Product Demonstration:

Provide live demonstrations of smart lock features to potential customers.

Explain the benefits and advantages of smart locks over traditional locking systems.



2. Customer Engagement:

Engage with customers to understand their security needs and recommend appropriate smart lock solutions.

Address any questions or concerns about product functionality, installation, and compatibility.



3. Sales and Marketing:

Drive sales by promoting special offers and demonstrating the value of smart locks.

Distribute promotional materials and conduct in-store events or presentations.



4. Feedback and Reporting:

Gather feedback from customers to provide insights into product performance and customer preferences.

Report on sales performance and customer interactions to management.



5. Collaboration:

Work with store personnel to ensure smart locks are well-displayed and effectively marketed.

Train store staff on smart lock features and benefits.




Qualifications:

High school diploma or equivalent; additional education or certification in sales, marketing, or a related field is a plus.

Proven experience in sales or customer service, preferably in the tech or home security industry.

Strong communication and interpersonal skills.

Ability to understand and explain technical products in a clear and engaging manner.

Basic knowledge of home security systems and smart technology is advantageous.


Physical Requirements:

Ability to stand for extended periods and perform demonstrations.

Must be able to lift and move product displays if needed.


Work Environment:

Retail settings, trade shows, and promotional events.

Flexibility in work hours, including weekends or evenings, as needed.


This role is ideal for individuals with a passion for technology and an ability to engage and educate customers effectively.

Profile:

• An Engineering/ MSc degree holder in Electrical/Electronics/Telecommunication or equivalent.
• Minimum of 10 years experience in the Telecom sector, in those 5 years in KSA in Business development, pre-sales, technical sales, sales engineering in the Telecommunication sector specifically in
Fiber optic networks, ICT and Radio access networks related products and services.

• Mandatory understanding of fiber optic Networks including fiber optic rollout/infrastructure, FTTx networks, in building cabling, PON and GPON Actives and Passive components.
• Strong awareness of ICT, RF networks, Distributed antenna systems and Microwave transmission networks required.
• Experience in catering to Industrial sector like (Oil and Gas, Manufacturing, and Treatment Plants) and Commercial sector like (Telecom operators, Government and Hospitality)
• Awareness of ELV (CCTV, Access Control, Physical Barriers, GRMS, HAS, Telephony system, WLAN networks, BMS, AV system, PAGA, etc.) related products and services will be an advantage.
• Proficiency in using office tools such as Microsoft Office application.
• Strong customer relationship skills and the ability to work in a team environment
• Self-motivated with a proven track record with operators, end-users, contractors and consultants
• Cost Analysis, Cost Control, Quality of work priority
• Strong personality with excellent negotiation skills and customer relationship management​
• Strong English communication skills, both written and verbal
• Arabic communication skills, both written and verbal
• Must possess a valid Saudi driving license


Responsibilities (but not limited to the following):

• Generate sales from new accounts to achieve sales and targets within the allocated geographical area and implement business development /marketing activities
• Work both independently and as a team player, assisting multiple diverse presales projects at various stages in the sale cycle.
• Maintain awareness of the market (clients, competitors, suppliers) and use any relevant information to increase the conversion rate
• Preparing and Conducting customer field engagements like product trials/evaluations, presentation of solutions and troubleshooting
• Developing customized proposals for each and specific business requirements
• Maintain all required records of sales activities as per company policy
• Liaise with operations team and act as liaison between customer & operations on issues relating to contracts, materials, delivery, installation and project execution, completion and maintenance.
• Routinely meet customers to ensure satisfaction and address any potential issues appropriately
• Prepare internal weekly sales reports, forecasting and other routine reports on a timely basis
• Adherence to the Quality Management System procedures
• Creating positive, long-lasting relationships with current and potential clients
• Working with senior team members to identify and manage company risks that might prevent growth.
• Managing virtual and in-person sales meetings
• Must be willing to travel to neighboring cities to visit customers and be flexible to perform all duties as required by company

We are seeking a highly motivated and creative Marketing Specialist to join our dynamic marketing team. The ideal candidate will have a passion for developing and executing marketing strategies, creating engaging content, and analyzing performance metrics to help drive brand growth and customer engagement. The Marketing Specialist will play a key role in supporting marketing campaigns, conducting market research, and ensuring the company’s marketing efforts align with overall business goals.

Key Responsibilities:

• Develop, implement, and manage marketing campaigns across various channels, including digital, social media, email, and print.
• Create and manage content for the company's website, social media platforms, and marketing materials.
• Conduct market research and competitor analysis to identify new opportunities and trends.
• Assist in the creation of marketing strategies to improve brand awareness, engagement, and customer acquisition.
• Analyze campaign performance and generate reports on key metrics (ROI, traffic, conversion rates, etc.).
• Collaborate with cross-functional teams to ensure consistency and alignment in all marketing efforts.
• Help manage relationships with external agencies, vendors, and partners.
• Organize and attend promotional events, product launches, and trade shows when required.
• Stay up to date with the latest industry trends, tools, and technologies to ensure the company’s marketing strategies remain competitive.

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience (typically 13 years) in a marketing role, preferably in digital marketing or campaign management.
• Strong understanding of marketing principles and best practices.
• Proficient in digital marketing tools and platforms (*, Google Analytics, social media advertising, email marketing software).
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to handle multiple projects and meet deadlines.
• Creative thinker with the ability to generate innovative ideas for marketing campaigns.
• Familiarity with SEO, SEM, and content management systems is a plus.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with graphic design tools (*, Adobe Creative Suite) is a plus.
• Knowledge of video production and editing for marketing purposes is a plus.