Marketing Manager📣 Job Ad

Join the Hilton Team as a Reservations Agent!
As a Reservations Agent at Hilton, you will be the main contact for room reservations, providing excellent service to influence guest decisions to stay at our property. Your role is crucial in offering outstanding customer support and converting inquiries into bookings.

Key Responsibilities:

• Serve as the first point of contact for hotel room reservations
• Provide excellent customer service and address inquiries positively
• Identify and respond to sales leads
• Ensure all reservations are completed accurately
• Maintain brand standards while providing prompt service

Qualifications:

• A passion for delivering great customer service
• Excellent communication skills and a professional telephone manner
• Outstanding administration and organizational skills
• Intermediate computer proficiency

Preferred Qualifications:

• Previous experience in a reservations environment
• Tertiary qualifications or collegiate-level degree

About Hilton:
Hilton is a renowned global hospitality company dedicated to creating exceptional guest experiences. With a portfolio of 24 world-class brands, Hilton has welcomed over 3 billion guests throughout its history. Our vision is to fill the earth with the light and warmth of hospitality, and we are committed to delivering remarkable hospitality experiences daily.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role
As Director of Sales, you will act as the public ambassador for Red Sea Global Hospitality, leading all sales efforts for the property. You will spearhead direct sales, manage key accounts, and mentor the sales team to achieve revenue targets while aligning with the hotel’s brand standards and Saudi Arabia’s Vision 2030 tourism goals. This role requires a hands-on leader with a proven ability to convert market opportunities into profitable, long-term client relationships.

Key Areas of Responsibilities
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues.

• Leadership & Team Development:
  • Build trust with stakeholders (Hotel Executive Committee, Ownership, Head Office) through transparent communication and results-driven leadership.
  • Recruit, train, and mentor the sales team, ensuring adherence to Red Sea Global’s sales methodologies and service standards.
  • Conduct performance reviews and design personalized development plans to cultivate high-performing talent.
  • Assume responsibility for the Commercial Department in the absence of the Director of Sales and Marketing.
• Revenue Maximization:
  • Achieve personal and team sales quotas by prospecting, negotiating, and closing group/individual business across corporate, leisure, and MICE segments.
  • Analyze market trends to adjust pricing, promotions, and inventory allocation, maximizing RevPAR and profitability.
  • Lead pre-opening sales initiatives for new hotel offerings (*, event spaces, F&B concepts).
• Direct Sales & Account Management:
  • Manage a portfolio of key accounts (luxury travel agencies, corporate clients, wedding planners) with personalized solutions to secure high-value contracts.
  • Host client site inspections and networking events to reinforce relationships and drive repeat bookings.
  • Collaborate with Marketing to execute campaigns targeting Saudi Vision 2030-driven tourism segments.
• Sales Process Coordination:
  • Oversee function space allocation and transient/group room commitments to optimize revenue mix.
  • Implement a 360° sales cycle process, from lead generation to post-event feedback, ensuring flawless execution.
  • Resolve booking conflicts (*, room blocks, event logistics) while balancing client needs and hotel profitability.
• Technology & Systems:
  • Utilize Sales Automation tools (*, Salesforce, ******** to track pipelines, forecast demand, and generate accurate reports.
  • Ensure 100% compliance with CRM data entry standards for precision in decision-making.
• Stakeholder Collaboration:
  • Lead weekly cross-departmental meetings (Revenue, F&B, Operations) to align sales strategies with operational capabilities.
  • Represent the hotel at local trade shows, tourism forums, and industry events to amplify brand visibility.
  • Deliver monthly performance dashboards to senior leadership, highlighting achievements and actionable insights.

Key Qualifications

• Education and Experience:
  • Bachelor’s degree in Marketing, Hospitality, or Business; MBA preferred.
  • 8+ years in luxury hotel sales leadership, with 3+ years in cluster/multi-property roles.
  • Proven track record of exceeding sales targets in competitive markets (GCC experience a plus).
• Core Skills and Competencies:
  • Bilingual fluency in English and Arabic (written/spoken).
  • Advanced proficiency in Microsoft Office, CRM systems, and revenue management tools.
  • Mastery of negotiation, crisis management, and cross-cultural communication.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.