Lounge in Charge (Supervisor)

About the Role

Plaza Premium Group is seeking a Lounge in Charge (Supervisor) to oversee overall lounge operations during assigned shifts. This full-time position is based in Taif, Makkah, Saudi Arabia. The role involves acting as the Lounge In-Charge in the absence of the Lounge Manager or Duty Manager, ensuring a high level of service excellence and supporting lounge management in maintaining service standards, guest satisfaction, and operational efficiency. The successful candidate will ensure compliance with company procedures, admission policies, and Saudi regulatory requirements.

Key Responsibilities

• Act as the Lounge In-Charge during assigned shifts, making operational decisions when the Lounge Manager or Duty Manager is absent.
• Supervise all lounge functions on shift, including reception, F&B, and housekeeping, to ensure smooth operations.
• Oversee guest check-in and admission procedures in accordance with company policies and lounge access guidelines.
• Greet, receive, and bid farewell to guests professionally and courteously.
• Handle guest enquiries, feedback, and complaints, ensuring prompt resolution and service recovery.
• Support and guide Guest Service Officers in daily operations and customer interactions.
• Monitor lounge areas to ensure cleanliness, comfort, and readiness at all times.
• Coordinate with housekeeping, maintenance, and kitchen teams to address operational or service issues.
• Oversee cash handling, billing, and accurate record-keeping in accordance with company procedures.
• Ensure proper handling and documentation of lost and found items.
• Monitor adherence to service standards, grooming, and conduct of guest service staff.
• Assist in staff scheduling, attendance monitoring, and shift handovers.
• Ensure confidentiality of guest information and operational data.
• Support training and on-the-job coaching for new and existing guest service staff.
• Prepare basic operational reports and escalate issues to management when required.
• Conduct lounge opening and closing procedures and ensure full readiness before operating hours.
• Monitor lounge capacity and guest flow, and manage peak periods to maintain service standards.
• Handle incidents and emergencies, and liaise with airport authorities, airlines, and partners as required.
• Monitor inventory levels and coordinate stock requisitions with relevant departments.
• Perform ad-hoc duties as assigned by the Lounge Manager or Duty Manager.

Qualifications and Experience

• A Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 3–5 years of relevant experience in guest service, hospitality, or airport lounge operations, with supervisory exposure.

Required Skills

• Strong customer service orientation with good problem-solving skills.
• Ability to lead, motivate, and support service teams in a fast-paced environment.
• Ability to independently run lounge operations and make sound decisions during assigned shifts.
• Good knowledge of service standards and guest handling procedures.
• Ability to handle cash transactions and maintain accurate records.
• Professional appearance, positive attitude, and strong interpersonal skills.

Work Environment

This is a full-time position located in Taif, Makkah, Saudi Arabia. The role requires the ability to work flexible shifts, including weekends and public holidays, to support continuous lounge operations.

Application Process

Salary details for this position will be disclosed during the interview process. Interested candidates are encouraged to apply.