Passenger Service Agent Flynas TUI Station

About the Role

Swissport KSA is seeking a Passenger Service Agent for the Flynas TUI Station in Turaif, Northern Frontier. This full-time role involves providing comprehensive passenger and customer services as per contractual agreements, ensuring a positive experience for all travelers. The position requires 0-1 years of experience.

Key Responsibilities

• Prepare and clear check-in counters with appropriate stationery and signage before and after flights.
• Provide a welcoming service to passengers at check-in and other customer service touch points.
• Verify travel documentation and check-in departing passengers according to standard operating procedures.
• Counter-check boarding passes, make announcements, and ensure efficient passenger boarding.
• Assist customers during flight irregularities such as delays, cancellations, or diversions, coordinating communication to maintain a positive passenger experience.
• Maintain excellent customer service standards consistently.
• Perform duties related to Check-In, Gate, Transfers, and Lost & Found.
• Charge applicable excess baggage fees.
• Assist passengers through arrival and check-in processes, including those with special needs such as unaccompanied minors (UM), VIPs, and passengers requiring wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Manage Gate activities, including set-up, communication with the Flight Coordinator, flight close-out, boarding process, accuracy of final passenger figures, initiating searches for missing passengers, and communicating baggage details for missing passengers.
• Contribute to the on-time performance of flights by proactively handling Passenger Service matters.
• Make public address announcements as needed (*, delay, boarding, last call).
• Assist the Ramp team to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivery upon arrival.
• Adhere to and comply with all Standard Operating Procedures (Swissport & Carrier Specific).
• Operate equipment such as computer keyboards and carrier-specific reservation/ticketing software.
• Produce all required work-related documentation.
• Uphold and protect the company’s interests and image at the Terminal/Airside.
• Protect customer-supplied products (*, boarding passes, tags, signage) from loss or damage by strictly adhering to written procedures.
• Ensure compliance with uniform standards and personal protective equipment policies where applicable.
• Provide relevant information to customer queries and offer solutions to issues impacting the customer’s experience.
• Report all irregularities to the appropriate supervisor/manager.
• Carry out any additional duties as instructed by management.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Ability to perform a wide range of passenger/customer services.
• Proficiency in operating computer keyboards and carrier-specific reservation/ticketing software.

Required Skills

• Strong customer service orientation.
• Excellent communication skills for making public address announcements and assisting passengers.
• Ability to handle flight irregularities and coordinate communication effectively.
• Attention to detail for verifying travel documentation and managing gate activities.
• Adherence to standard operating procedures and company policies.

Work Environment

This is a full-time position based in Turaif, Northern Frontier, within an airport terminal and airside environment. The role involves direct interaction with passengers and coordination with various airport teams.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.