Director of Residences

Overview of the Role

Four Seasons Hotels (KSA) is seeking a Director of Residences to join the team at Four Seasons Resort and Residence Red Sea at Shura Island, located in Umluj, Red Sea. This full-time position reports directly to the General Manager and is responsible for leading the entire residential operation. The Director will ensure that all residence owners, residents, and guests receive high levels of personalized service, care, and operational excellence, maintaining Four Seasons standards consistently.

Key Responsibilities

• Lead and oversee all Residences operations, ensuring exceptional service delivery and adherence to Four Seasons standards.
• Build and maintain strong relationships with residence owners, residents, and key stakeholders.
• Oversee residential services, including owner requests, arrivals and departures, housekeeping coordination, maintenance follow-up, concierge support, and lifestyle services.
• Collaborate with Rooms, Housekeeping, Engineering, Security, Finance, Food & Beverage, and People & Culture departments to ensure seamless support for the residences.
• Implement and monitor operating procedures, service standards, and quality controls for all residential services.
• Ensure all residence areas are maintained to high standards of cleanliness, safety, comfort, and presentation.
• Manage owner and resident feedback, concerns, and service recovery with professionalism and urgency.
• Support the preparation and management of residential budgets, service charges, forecasts, and operational expenses.
• Monitor performance indicators, service trends, owner satisfaction, and operational effectiveness, implementing improvements as needed.
• Ensure compliance with local regulations, property policies, brand standards, and management agreements related to the residences.
• Lead, coach, train, and develop the Residences team, fostering a culture of accountability and service excellence.
• Support operational activities, residential readiness, handover processes, system implementation, and owner communication plans.
• Represent the residences professionally in meetings, inspections, owner interactions, and operational planning sessions.
• Promote the Four Seasons Golden Rule by creating a trusted, respectful, and personalized residential experience.

Required Qualifications and Experience

• A minimum of 5-10 years of experience in a relevant leadership role within the hospitality or residential management sector.
• Demonstrated strategic and service-driven leadership capabilities.
• Proven ability to lead full residential operations and manage owner relations.

Compensation and Benefits

• Competitive salary in a tax-free environment.
• Travel allowance, if applicable.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Leadership development and career growth opportunities.
• Additional family benefits.