Director of Residences Four Seasons Hotel Red Sea

About the Role

Four Seasons Hotels & Resorts, Saudi Arabia, is seeking a Director of Residences for its Red Sea location, specifically at Shura Island, between the cities of Umluj and Al Wajh. This full-time role requires 5-10 years of experience and reports directly to the General Manager. The Director of Residences will lead the full residential operation, ensuring high levels of personalized service and operational excellence for residence owners, residents, and guests.

Role Overview

The Director of Residences will oversee all aspects of the residences experience, including owner relations, residential services, property management coordination, service standards, financial oversight, and team leadership. This position is key to creating a seamless connection between the resort and residences while consistently delivering Four Seasons standards. As a senior leader, the role also involves promoting a respectful, supportive, and service-focused environment for all stakeholders.

Key Responsibilities

• Lead and oversee all Residences operations, ensuring exceptional service delivery and adherence to Four Seasons standards.
• Build and maintain strong relationships with residence owners, residents, and key stakeholders.
• Oversee residential services, including owner requests, arrivals/departures, housekeeping coordination, maintenance follow-up, concierge support, and lifestyle services.
• Collaborate with Rooms, Housekeeping, Engineering, Security, Finance, Food & Beverage, and People & Culture to ensure seamless support.
• Implement and monitor operating procedures, service standards, and quality controls for all residential services.
• Ensure all residence areas are maintained to high standards of cleanliness, safety, comfort, and presentation.
• Manage owner and resident feedback, concerns, and service recovery with professionalism and urgency.
• Support the preparation and management of residential budgets, service charges, forecasts, and operational expenses.
• Monitor performance indicators, service trends, owner satisfaction, and operational effectiveness.
• Ensure compliance with local regulations, property policies, brand standards, and management agreements.
• Lead, coach, train, and develop the Residences team, fostering a culture of accountability and service excellence.
• Support operational activities, residential readiness, handover processes, system implementation, and owner communication plans.
• Represent the residences professionally in meetings, inspections, owner interactions, and operational planning.

Qualifications and Experience

• Proven experience as a Director of Residences, Residences Manager, Director of Rooms, or senior operations leader within a luxury hotel, branded residences, or high-end residential environment.
• Strong understanding of luxury residential operations, owner relations, property management, and personalized service standards.
• Excellent leadership and people management skills, with the ability to build, coach, and develop a high-performing team.
• Strong financial acumen, including experience with budgets, service charges, cost control, and operational planning.
• High level of discretion, professionalism, integrity, and emotional intelligence.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to work closely with resort operations while maintaining the privacy and expectations of residence owners and residents.
• Candidates must be eligible to work in Saudi Arabia.

About the Location

The Red Sea destination, located along 200 kms of coastline between Umluj and Al Wajh, is being developed with sustainable practices at its core. The new Four Seasons Resort will be situated on Shura Island, a central hub featuring a yacht marina, leisure facilities, retail, and an 18-hole golf course. The resort will offer approximately 149 rooms and suites, six restaurant and lounge outlets, meeting spaces, a marine discovery centre, and a full-service spa.

Company Culture

Four Seasons is committed to a culture of excellence and respect, where individuals are recognized and treated with care. The company aims to create lasting impressions for guests, residents, and partners through a commitment to luxury delivered with genuine heart.