Front Office Supervisor📣 Job Ad

Front Office Supervisor at Four Seasons Red Sea

Four Seasons Hotels (KSA) is seeking a Front Office Supervisor for its new resort in the Red Sea. This full-time role involves leading daily Front Desk operations and ensuring exceptional guest service. The supervisor will play a key part in maintaining Four Seasons' service standards and creating memorable experiences for guests.

The Red Sea Destination and Resort

The Red Sea is developing into a premier luxury beachside destination along the western coast of the Kingdom of Saudi Arabia, situated between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, a central hub featuring a yacht marina, leisure facilities, retail options, and an 18-hole golf course. The destination emphasizes sustainable practices and tourism, utilizing marine spatial planning to minimize environmental impact, relying on renewable energy, and dedicating expansive conservation zones. The resort will offer approximately 149 rooms and suites with uninterrupted views, six restaurant and lounge outlets, meeting spaces, a marine discovery center, a Kids for All Seasons area, a full-service spa with a hammam, tennis courts, three outdoor pools, and two separate beaches.

Role Overview

As a Front Office Supervisor, you will lead by example in delivering guest service. The role involves overseeing the daily operations of the Front Desk, providing support and guidance to Receptionists, and ensuring that every guest receives a warm welcome, a smooth check-in and check-out process, and personalized attention throughout their stay. Your leadership is essential for upholding Four Seasons' service standards and contributing to lasting guest impressions.

Key Responsibilities

• Supervise daily Front Desk operations to ensure a seamless guest experience.
• Assist with the training, coaching, and support of Front Desk staff.
• Handle guest concerns professionally and resolve issues promptly.
• Monitor shift checklists, ensure accuracy in billing, and maintain smooth communication with other departments.
• Uphold Four Seasons standards regarding service, grooming, and professionalism.

Required Experience

Candidates should possess a minimum of 1–2 years of experience in a front office or guest-facing supervisory role within the hospitality sector.

About Four Seasons Hotels

Four Seasons is driven by a commitment to excellence and mutual respect among its team members. The global team strives to create exceptional experiences for guests, residents, and partners by delivering luxury with genuine care. The company values recognizing familiar faces, welcoming new ones, and treating everyone with the highest regard, aiming to create lasting impressions through authentic connections.